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Fairfax Volkswagen Service
- Automotive
- Fairfax, VA
About this business
Location details
11050 Fairfax Blvd, Fairfax, VA, 22030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Customer service is terrible. I had an appointment at 9am for an inspection, oil change and recall, not only did they never call me to tell me my car was ready, I couldn't get anyone to answer the phone when it was 5pm and I hadn't heard from anyone all day. I had to pick it up the next morning since no one was responsive. I reviewed the invoice / ticket and saw there was no oil change listed, so I asked about it and the advisor said "they checked it and said it looked good." OK cool but its been a year.. and my appointment ... read more
Service is shady as hell. Stay far away. $600 for an oil change / tire rotation and “brake flush”. $50 to rotate tires that would already have to come off anyway for a break inspection/flush.
If i could give this place negative five stars, I would. They should call this place DARKCARS because they are so shady. I bought my first car from here on January 28th, today is February 26th, and I am still experiencing problems. I am Sales Supervisor and this has been the worst sales experience I've ever witnessed. Issues: 1. They lost the lug nut key. I bought the car and the tires needed to be replaced. I asked them if the lug nut key was in the car and he said yes the tech put it back after using it. After looking thro... read more
Poor customer Service. I cannot get to a manager. I have a leased car with 1900 miles and I need to take the car in for a third time. Please have a manager reach out to me
Marcus was awesome! I would highly recommend car service done at Fairfax VW!
Frequently asked questions about Fairfax Volkswagen Service
How is Fairfax Volkswagen Service rated?
Fairfax Volkswagen Service has a 3.8 star rating with 43 reviews.
When is Fairfax Volkswagen Service open?
Fairfax Volkswagen Service is closed now. It will open at 6:30 a.m.
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