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Fab Glass and Mirror
- Furniture Stores
- Westerville, OH
About this business
Fab Glass and Mirror is a manufacturer and distributor of glass table tops and glass mirrors. They offer custom cut products as well as online shopping services.
Location details
374 Westdale Ave B, Westerville, OH, 43082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered a $6,000 glass rail system. Supposed to be turnkey order, but missing posts, bolts, screws, post caps, railing caps. To make matters more confusing, we received extra hardware for continuous glass mount instead of individual glass panel mounts. Frustration mounted when we couldn't get a knowledgeable railing person to talk with us on the phone about the hardware issues.
We purchased a 4 x 6 gym mirror and would not order from them ever again. Missing hardware, replacement hardware, which I had to request multiple times still not correct. Since I would actually like to hang the mirror I am just going to purchase correct (if I can determine what the correct hardware is since the installation guide is not helpful at all) hardware on our own because honestly it is just not worth the effort to wait several more weeks to get incorrect hardware a third time.
Business response:
Although the order was not directly purchased from us, we took it upon ourselves to assist the customer by going above and beyond. Upon learning about the issue, we immediately took action and shipped the necessary hardware parts to replace what was lost. However, we regret that the customer remains unsatisfied despite our efforts. We value all our customers and their satisfaction is our priority. We are committed to improving our processes and communication to prevent similar situations in the future. Thank you for your sup... read more
I had issues when the mirrors arrived. I worked with Pete in their customer service department. Pete was very helpful and worked hard to do what he could to solve the problem. Pete was very prompt in all his responses. He was also kind and professional. I hope Fab Glass and Mirror keeps Pete. He is an excellent represenative. Thanks Pete. **** *******
I'll admit I was skeptical about ordering a complete 4'x4' glass shower enclosure kit online. I was afraid of shipping damage, completeness/correctness of hardware, product quality, and fabrication tolerances. I had NO issues with the service or products provided by Fabglass. Their design and customer support contacts answered emails immediately, assisted me in designing a custom shower enclosure for my out-of-level room, and kept me apprised of the fabrication schedule and shipping. The lead time was only about 2 weeks, dur... read more
I needed a large piece of glass to place in a rectangular table top without leaving a significant gap along any of the edges.After measuring the opening carefully and checking it for squareness, I sent the the measurements to Fab *********************************************** to make my glass piece.The glass arrived in ************ with some scuff marks and damage to the outside of the container they made to ship it in, but it was so well packed that the second package inside showed no sign of damage or stress, and the glas... read more
While our new 40 inch diameter table top took a day or two longer than expected to arrive, what finally arrived was perfection. Thanks Fab Glass.
Took a few days but what arrived today is a perfect replacement for our broken table top. Thanks for being out there for us. Stay Well!
I needed a glass top for an antique desk. I was able to chat with a sales rep who stayed with me through the entire process. He sent me a video clip with easy measuring directions. The glass arrived in less time than was estimated. Im extremely satisfied and pleased with my glass and will not hesitate to use them again.
Fab Glass was wonderful to work with. Their website was very easy to navigate and order from. Most importantly, they took care of a problem to support me, as their customer, that was not their responsibility. I would highly recommend this company.
Frequently asked questions about Fab Glass and Mirror
How is Fab Glass and Mirror rated?
Fab Glass and Mirror has a 4.2 star rating with 155 reviews.
When is Fab Glass and Mirror open?
Fab Glass and Mirror is closed now. It will open tomorrow at 9:00 a.m.
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