EZ Pass Customer Service Center

Sam Santiago 

on Google

a month ago

Kept me on hold for over an hour to just hang up on me. The worst customer service to exist thus far. 

Kissima Traore 

on Google

4 months ago

My experience with E-ZPass has been extremely frustrating and disappointing. On June 1, 2026, at approximately 12:24 PM, I contacted customer service and spoke with a representative named Delanda. I was placed on hold for approximately 32 minutes. The purpose of my call was to discuss an unexpected replenishment charge of approximately $85 that appeared on my account. My understanding was that my account had previously been replenished at lower amounts, and I did not expect this larger charge. What concerned me most was that... read more

Rafael Novruzlu 

on Google

10 months ago

I’m extremely disappointed with the New Jersey E-ZPass system and their customer service. I’m an E-ZPass Maryland customer, and during a recent trip to New York I was charged about $50 in tolls but over $200 in “administrative fees.” I’ve tried multiple times to dispute these charges, but the system makes it almost impossible. Their website feels 100 years old, constantly glitches, and is completely dysfunctional — it doesn’t let you properly dispute anything, and half the features don’t even work. Customer service isn’t any... read more

Scott McCown 

on Google

11 months ago

Complete Scam. Get your E-Z Pass tag in another state (like NH, PA, or even NY). NJ E-Z Pass won't let you close your account, charge you a monthly fee, and charges you an additional fee for a monthly email that only contains a link to your statement. They have a setting on their website to receive statement emails less frequently and avoid the fee, but the setting can't be changed - it resets back to the monthly fee even if you change it, locking you into the extra fee. I moved away from NJ 5 years ago and tried to close my... read more