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Eye Trends at Town Square
- Retail
- Sugar Land, TX
About this business
Location details
6543, 16200 City Walk, 16200 City Walk, Sugar Land, TX, 77479, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
POOR SERVICE. I've been coming to see Dr. Zaibac for well over 10+ years. He and Dr Wong are both excellent. However, the new manager at Myerland and Sugarland and staff are the worse. Be prepared for a hassle, chaos, and ignorance. I can't deal with it. It saddens me to erase his number from my phone after so many years, but i am used to his office providing EXCELLENCE in service, and not stressing me out arguing and fighting after their mistakes.
VERY POOR CUSTOMER SERVICE AT THIS LOCATION !!! I have previously visited your Westheimer and First Colony Mall locations and was very satisfied with the service there. However, this was my first time visiting this particular location, and my experience was extremely disappointing. When I called 40 days after my eye exam, I was informed that nothing had been done. This resulted in a serious 40 days loss of time for me. During this entire 40 days period, no one contacted me or provided any update. I was initially told that I ... read more
Really terrible interaction at this place. Went in here with the intentions to buy some frames and the optometrist showed her immediate disgust as soon as we walked in stating “oh the whole family is here, huh?” She proceeded to refuse any help, despite us just asking for recommendations and kept repeating that without prescription she wouldn’t help us. Would it kill to just be kind? The man at the front desk was kind and emphasized with us but very disappointing to be treated like you are of less value from a service busine... read more
Worst customer service we have ever experienced. My father went in to get a new pair of glasses. Was simple, he did the eye exam and chose the frame, but then they discovered their lenses had some damage which was totally their fault. They said they needed him to retake the eye exam for some reason since they had to redo the lenses(not sure why but this is their directive) then they charged him $72 for the new exam. Naturally this didn't make sense since the damage was their mistake and they are the ones who required the exa... read more
Frequently asked questions about Eye Trends at Town Square
How is Eye Trends at Town Square rated?
Eye Trends at Town Square has a 2.4 star rating with 23 reviews.
When is Eye Trends at Town Square open?
Eye Trends at Town Square is closed now. It will open tomorrow at 9:00 a.m.
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