Eye Trends at Town Square

Omar Ali 

on Google

3 weeks ago

Worst customer service we have ever experienced. My father went in to get a new pair of glasses. Was simple, he did the eye exam and chose the frame, but then they discovered their lenses had some damage which was totally their fault. They said they needed him to retake the eye exam for some reason since they had to redo the lenses(not sure why but this is their directive) then they charged him $72 for the new exam. Naturally this didn't make sense since the damage was their mistake and they are the ones who required the exa... read more

Star Charter 

on Google

3 weeks ago

It's difficult to describe all the ways this location failed me as a customer. I would give 0 stars if possible. Let me be clear: The doctor and nurses were lovely, and my medical exam went fine. They were respectful and kind. They were the only good part of my experience. The sales staff, meanwhile, was neglectful, rude, manipulative, and unkind. They need to be retrained both from a sales perspective and from a human one. I was beyond shocked by the way multiple sales associates behaved, and I will never go anywhere near t... read more

Faran Iqbal 

on Google

7 months ago

Visited Dr. Hasan for the first time this past week and her hospitality and service is definitely worth coming back for. She listened and answered all of my questions respectfully and kindly. Going to schedule my future eye exams with her going forward. Highly recommend! 

Robin B 

on Google

8 months ago

Make sure you let them know you have vision coverage because they apparently do not ask. Although we pay for VSP and PPO insurance, my husband ended up with a $1,500 bill from his annual eye exam. The annual exam, contacts and eyeglass lenses were covered, but his invoice was noted "no insurance" It has been a nightmare trying to recoup the money that should not have been spent and we are forced to file claims after the fact with our insurance company. Very frustrating. Won't be coming back.