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ExteriorSolutions.com
- Home Services
- Crystal Lake, IL
About this business
Location details
60 W Terra Cotta Ave #154, Crystal Lake, IL, 60014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
These guys were suggested to me by my entry door contractor. I ordered the color samples, received them in 2 days. Went ahead and ordered the shutters, they were shipped one day later than originally promised. Decided to reuse the original installed brick wall anchors and ordered screws, got them in 2 days. Everything was fine with product. The website could use a little help with ordering and tracking orders. For what I paid and what I got they met expectations.
Buyer beware!!! All these bad reviews are legitimate and warranted. Estimated ship time from order was 7 to 10 days. 37 days later and my product was still in "processing" status. Got no answers. If you're on a timeline, don't bother!! Pay a little more somewhere else if you have to. Response to Exterior Solutions: You're missing the point. 37 days and still hasn't shipped when the website specifically indicated an estimated ship time of May 17th when the order was placed on May 10th. 37 days and still processing? Thats unac... read more
The panels on the back of the shutters are pressure sealed. On each of the two shutters, the seals had failed on the entire side or length of the shutters. The customer service rep said the manufacturer claims they will be fine once installed. Not the quality I expected for the price we paid. So sorry I didn't read reviews before purchasing from this company.
Customer service is at best POOR. I had complaints after the job was completed...They sent "Chuck" the contractor back who addressed every complaint with "this is an old house and sometimes we have do things like this" It was obvious that he was dealing with a "woman" and nothing was going to be addressed. In October of 2021 a piece of siding and some gutter guard came off the house and the garage...Multiple calls and e-mail have resulted in NOTHING ADDRESSED. Next step Consumer Advocacy.
Worst company I have ever dealt with. These guys are deceitful. You purchase a product that they have advertised and you get a different product. When I asked about the picture and product not being the same they gave me a list of instructions of where to find the details in small print that don’t match the product shown. Then they pretty much tell you tough luck. Stay away from these guys!!!
Frequently asked questions about ExteriorSolutions.com
How is ExteriorSolutions.com rated?
ExteriorSolutions.com has a 2.1 star rating with 15 reviews.
When is ExteriorSolutions.com open?
ExteriorSolutions.com is closed now. It will open tomorrow at 7:00 a.m.
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