Extended Stay America - North Chesterfield - Arboretum

Alex Perez 

on Google

a week ago

If I could put a negative star rating I would. I spent 1 week requesting bedding and cleaning services. Now don't get me wrong, the front desk staff have been ver polite and helpful in the best way they can. So this is clearly and understaffing and management issue. I am here on business and this is the first time in a decade I have felt the need to write a negative review. The cabinets are falling apart. The lamps have months of accumulated dust and the bathroom looks like a subway station bathroom. I have worked in the ser... read more

Hannah Lemmons 

on Google

2 weeks ago

We booked two rooms for the national speech and debate tournament in Richmond. One room smelled like cigarettes but everything else was working. The other the shower drain kept falling in and plugging it, the air conditioner isn’t staying cool, and the refrigerator didn’t seem cold enough. We had to check out dinnerware and some of it was unclean. Had to buy our own dish soap. One of the outlets wasn’t working properly. Most clientele seems to be people who don’t have regular housing and many rules seem to be in place to pre... read more

A.J. 

on Google

2 weeks ago

Do NOT stay here unless you are insanely desperate. The quality level here is on par with an hourly hotel. The rooms, hallways and lobby smells like smoke, no front desk staff in evenings, pictures are not representative, poorly maintained, old appliances, staff don’t know how the business works and didn’t take down my late check in request so when I arrived they said I had no reservation. The side door lock is broken so anybody can walk in and the entire place is unattended by staff at night. I tried calling for help and th... read more

Nik D 

on Google

2 weeks ago

I really don’t like to leave bad reviews but I felt like the reviews left by others weren’t authentic. The location is great but the rooms and service were by far the worst I’ve ever encountered. Not sure what their smoke policy is but the whole building smelled like cigarettes. The rooms were really beat up, and not cleaned. The bathtub was filthy and towels had hair! I had to rough it out for one night because it was really late at night. The next day I checked out really early even if I already had a 2 day nonrefundable s... read more

Sam Khan 

on Google

3 weeks ago

Such angreat stay here at Extended Stay. We spent 5 nights and was given a best service ever. Thank you!