Extended Stay America - Hartford - Manchester

Jamol Smith 

on Google

2 weeks ago

This is the filthiest location so far. Staff have nasty attitudes, Manager is rude and sneaky. The hotel staff adds on fees that have nothing to do with you so they can charge you more money. Also, the manager gave me the nastiest attitude when I used a promo code to get a discount for my stay. All the rooms have mold & nothing is being done. Just don’t stay at the Manchester nor Farmington location 

John Handlang 

on Google

2 weeks ago

Rooms are clean the service isn't the best nice people but you have to pay extra for towels and cleaning services only came by once in the 15 nights I stayed and it was the day before I left they tried to come once before but I was just getting out of the shower on a Sunday they opened the door Sunday morning at 10am I was wearing nothing they didn't knock didn't announce themselves nothing and they raised their rates by alot the service doesnt justify the price. Train your employees to knock before entering and to say "hous... read more

Taylan Gates 

on Google

3 weeks ago

Hotel isn’t bad, but the location is not the greatest. The beds are springs and small, tvs are small, they have no breakfast, understandable but they charge you $40 for pots and pans and $20 for plates, cups, and cutlery so might as well have $60 plus tax just to cook the food you have paid for before hand or just eat out. Really weird experience not too interested in staying again, they try to charge you for every little thing like everything, like they are struggling to stay a float or something. You can be sleep and the f... read more

Carla Siles Ravines 

on Google

3 weeks ago

I had a wonderful experience at this hotel, the rooms are so clean, the staff are friendly and respectful and caring, specially Sinthia and the manager at the front desk and she helped me with every question I had she was so wonderful, helpful and sweet!!!! As well as the manager she showed me every room that I ask for to choose the best for my disabled blind aunt. I can’t say enough nice things about this place and it’s because they’re caring workers. Thank you for making me feel important and welcome, and most important m... read more

Andre Scott 

on Google

3 weeks ago

I had a long drive and was exhausted. Cynthia was at the front desk to greet me with a huge smile. I had a rough day, so I appreciated her positivity. She quickly got me checked in, and pointed me in the direction of a nice place to eat. It's nice to receive great service from people like Cynthia. Then I went to my room, and everything was perfect! I'll definitely stay here again!