Extended Stay America

J D 

on Google

2 months ago

So I called the corporate office to file a complaint against one of their hotels in the Philadelphia Pennsylvania area. One of the staff members gave me the corporate number to file the complaint because they were not willing to help me with the problems I had at their location. I called the corporate number Wednesday morning to register my complaint and I should hear something back within 48. So I call back on Friday because I did not hear anything. Was told they were still reviewing my information and they will reach back ... read more

Bryan Thomas 

on Google

11 months ago

I am not satisfied with the way Extended Stay treats there customers. I checked out yesterday after staying there for 13 MONTHS AT A COST AROUND $35.000.00 - $40,000.00 because of the way we were treated by the General Manager. I called guest relations and explained my situation, the representative put me on hold after I explained why I called and she called the General Manager at the Extended Stay in Union city. After talking with him she switched back to me and told me about what he said and there was nothing she could do ... read more