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Express Scripts Inc
- Pharmacy
- Troy, NY
About this business
Location details
433 River St #800, Troy, NY, 12180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was denied access to a medically necessary medication, despite being told over the phone by an Express Scrips supervisor in prior authorization that I met the criteria. Then I received a written denial claiming I didn’t qualify. The appeal process is policy driven with the goal to get you to give up - not follow FDA regulation or the interest of the patient (you!). I was tossed around to 20 different supervisors in 3 days with no answers. They repeated refusal to provide their actual policy or clinical criteria in writing.... read more
Their website says it takes a week to get your meds, apparently this is a lie. My doctor got them my prescription the morning of 5/27. I was just told today that I won't get it until 6/12 at the earliest and there's nothing I can do to get it sooner, even though I'm willing to pay for expedited shipping. Two weeks from order to delivery and being without my meds for a week? Absolutely outrageous
Terrible service! Called to get my prescription straightened out and they wouldn't fix it. Instead they processed to tell me my doctor isn't smart enough to write the prescription right. So they did me a favor and altered my prescription in their own way. When I called them out on it they hung up on me and deleted my account! Stay away!!!!!!
They are horrible. They refuse to give me my brand I need even though they have covered it before. I will get sick on the generic brand. It's been documented. I need this medication to live. I will never use them again and will report them to my company who is an insurance company and uses them.
Words cannot express the aggravation I have encountered dealing with these people ! DON’T !!!!!!
Frequently asked questions about Express Scripts Inc
How is Express Scripts Inc rated?
Express Scripts Inc has a 1.3 star rating with 26 reviews.
When is Express Scripts Inc open?
Express Scripts Inc is closed now. It will open tomorrow at 9:00 a.m.
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