Express Scripts Inc

Dorie Kessler 

on Google

a week ago

Express has sent prescriptions that are archived two times to me. I have called them and wasted my time talking till I am blue in the face. How can this be. I had called in May of this year and had a long conversation about the first wrong drug sent. Was refunded. They said it was all fixed and wouldn't happen again. Now Express did it again. I was sent a text about this drug as I take a lower dose now. I thought it was for the dosage I take, I did not read the text and said yes for the drug to be sent. Then an email came th... read more

Kathleen Michael 

on Google

3 weeks ago

If you need to expedite an order they will NOT tell you how long it will take to get it to you. They only say 72 hours to process and 24 hours from when it is processed. Seems staff answering phone cannot think, continually gave scripted responses that had nothing to do with questions asked. 

Aurora Labate 

on Google

2 months ago

My inhaler went to $300/month. I called and told the lady that answered it was way too much and I wanted to know a cheaper option. Her response was to tell me about an inhaler that is $320/month. They dont listen and they dont care. She hung up on me when I told her that was unacceptable and terrible customer service. Information goes in one ear and out the other. Express scripts would rather let people die instead of providing you with affordable alternatives to medications that are needed to live. 

A L 

on Google

2 months ago

My inhaler went to $300/month. I called and told the lady that answered it was way too much and I wanted to know a cheaper option. Her response was to tell me about an inhaler that is $320/month. They dont listen and they dont care. She hung up on me when I told her that was unacceptable and terrible customer service. Information goes in one ear and out the other. Express scripts would rather let people die instead of providing you with affordable alternatives to medications that are needed to live. 

Brandon Miller 

on Google

4 months ago

Notifying people of the loss of coverage for life-saving medication two weeks before the date is absolutely criminal. You should all be ashamed of yourselves.