Express Alterations

Quality Alterations – I am petite and have to get many of my clothes altered. It's difficult to find a quality tailor, so I was extremely relieved to find Express Alterations after moving to Charlotte. Adam and his crew do a highly professional job, going well beyond standard alterations. If you have ever had a tailor tell you that something was impossible, then bring it to Express Alterations! What's more, the prices are extremely affordable and Adam and his crew are very kind. I highly recommend Express Alterations to anyone.

Worst Alterations Service Ever – Brought an expensive italian wool suit jacket there to be tailored 6 weeks before my wedding. The guy told me to come back the following week. I came back and it wasn't ready. He told me to come back the next day. I came back the next day. It still wasn't ready. He told me to come back the next day. The next day it was ready and when I tried it on, it was too tight. I am very thin, but I could barely button the front of the jacket. He worked on it and worked on it, pushing it out week after week. Finally when I put some pressure on him and explained my dissatisfaction and that my wedding was approaching soon, he promised to have it ready the next day. When I stopped in today he told me to come back at 7:00pm. When I returned early at 6:45, he had already closed. Now, I don't have a suit to wear for my wedding. This has been the worst alterations service I have ever experienced.

Great job – I have taken some very expensive dresses, tops and pants in and all have come back looking great. I can't even tell anything had been done because they still look like they came from a store. All the alterations were perfect and professional. The guy who runs the store is really nice. The price is reasonable for the quality of work.

Kept me waiting and waiting! – I am getting married and made a sash for myself using teal satin fabric. I attempted to make a tie for my husband-to-be but it failed miserably. We got my hubby's suit at S&K Menswear and they referred Express Alterations to us to get a custom tie made. So good referral there. Then I went online and saw the previous two reviews, and they were good, so I took my fabric there and ordered a custom tie. I dropped the fabric off on Thursday and he said it would be ready the following Tuesday. I called on Tuesday and it was not ready, and was told to come early afternoon on Wednesday to pick it up. I went to pick up the tie at 1:15 p.m. but it was not ready. He said to come back at 4pm. I called at 4 p.m. and he said it was not ready (still) and to come at 5:30-6:00. I went back to the store at 5:45, and he said to wait there while he drive to the cleaners and pick up the tie that was being pressed. By this point I was beyond upset. He was making me wait and wait and was wasting my time. It took him not the 15-20 minutes he said it would, but 30 minutes. Finally he got back and gave me the tie, which I will admit looks really good and professional. If I was just reviewing the quality of the tie, I'd give 5 stars. But I am reviewing the entire experience, which was awful. If he had originally said that he couldn't have it ready until 6:30 on Wednesday, that would have been fine. But he gave me the run-around and kept me waiting and waiting. Four times he told me the tie would be ready, and it wasn't. I will NEVER go to this alterations place again.

Great customer service – Express Alterations did a fabulous job altering my wedding dress. They even added a french bustle! Very reasonably priced and freindly!

Excellent alterations – I have taken many things to Express Alterations to be altered or hemmed. They have always done an excellent job. They are very friendly and, true to their name, very fast.