A Yahoo Local User on Yahoo! Local
13 years ago
11/29/2006, 05:21 AM
Expert Auto Repair really does have the experts!Being a car guy who has performed several modifications to my 94 Z28, including a supercharger, to my 94 Z28, I was convinced I could get my car to pass the IL state emissions. To my frustration, no matter what I did I was not able to get the car to pass and I managed to fail three tests, all of which had my hydrocarbons three times over the state limits. Not only was I now facing a state inspection of the vehicle, but the site manager informed me that my wife's license was suspended since it was now outside of the allowed testing window.After receiving a positive referral to Expert Auto Repair from a friend, I gave them a call in a panic. After explaining the severity of the situation to Mike, the owner of the shop, he managed to get me in that day. Within that day, Mike and his team had the car through the state inspection and knocked the emission levels down below the state requirements. In addition to being extremely happy with the fact that they got my car to pass, I can say that the level of customer service and attention I received from Expert was second to none. As mentioned earlier, they got me in quick knowing my situation and throughout the process Mike explained what the root causes of the high levels were as well as how he was going to correct them. One last thing worth noting. Prior to going to Expert, I spoke with a couple of local shops that really didn't want to touch my car given the modifications. I honestly believe they were concerned that if they didn't get the car to pass it would hurt their shop's published ratings by the state on the passed / failed rate of the shops in IL. This wasn't Mike's concern despite Expert Auto having a 100% pass rating. He indicated that they have worked on several cars with similar problems and set-up and managed to get them all to pass. His confidence in his shop says it all'.They truly are the Experts!