Mauro M. on BirdEye
a year ago
05/28/2020, 15:00 PM
Exottica Travel left us stranded...
Exottica Travel left us stranded in Hanoi. we asked them to change our flights returning to Canada to return early (March 2nd rather than March 6th in large part due to CoVid). They agreed to (after initially telling us only the airline could do this) and charged a change fee of $250 US for 2 of us. This was done February 28th. We arrived at the airport March 2nd to have China Airlines tell us we had no flights. they saw we had flights on the 6th but these were cancelled by Exottica (who had booked them originally) BUT no return flights were booked. We have tried to reach them several times but they say they are busy due to CoVid and are working on it. we are out of picket more than $3,000 US and it is now May 28th with no resolution.