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Excite Credit Union
- Credit Unions
- San Jose, CA
About this business
Location details
265 Curtner Ave, San Jose, CA, 95125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Someone called me, very annoyed about my late payment; I told her I would take care of it the next day, yet she took the liberty of collecting the payment herself without my authorization—even though I had told her I would handle it, as I know what needs to be done. Sometimes situations arise that are beyond our control, but that is no reason to be so unpleasant and rude—not even offering a greeting.
The worst customer service; they don't know how to treat people.
The only thing I dislike about this bank is when your trying to pay off your account they won't take payments larger then 2500.00 forcing you to make more daily payments + interest charges good luck paying off your account early on line or over the phone
Their customer service sucks. Naomi in particular. Her demeanor is always that of frustration and anger. So what if the payment is a little late. Everyone has hardships. A little empathy can go a long way. Nevermind trying to say hi to her. Her 52 second phone call was enough to bring me here for a review. I answered "Hi Naomi" in a happy, friendly tone. She answers "I'm calling about your late payment". No bedside manners what so ever. I won't be answering again. My voicemail can answer her going forward. She comes off as t... read more
458 isn’t 500
Frequently asked questions about Excite Credit Union
How is Excite Credit Union rated?
Excite Credit Union has a 3.4 star rating with 30 reviews.
When is Excite Credit Union open?
Excite Credit Union is open now. It will close at 6:00 p.m.
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