Excellus Blue Cross Blue Shield

Kim E 

on BBB

4 weeks ago

I am being denied medical surgery that I desperately need because they said it wasn't " medically necessary" when the dr said otherwise. I am suffering and I am having to jump hoops and file appeals. My surgery was scheduled Nov 7th and it's been almost 2 years doing all the pre things needed and still denied when I have a family health history of cancers and choking in acid from Gerd most nights. They don't know me or my history to dent and say not necessary just because it may not fall in their standard of I don't CURRENTL... read more

Richard O 

on BBB

a month ago

This insurer negotiates in BAD FAITH! They are dropping doctors and offices left right and center over GREED and it is DIRECTLY COMPROMISING THE CARE OF ANYONE INSURED BY THEM! THEIR BEHAVIOR IS UNACCEPTABLE FOR AN INSURER! 

MARYJO T 

on BBB

3 months ago

I PAID MY MONTHLY PREMIUMS FEES ON THEIR WEBSITE LIKE I ALWAYS DO EVERY MONTH. THIS MONTH I MADE MY PAYMENT BUT INSTEAD OF ME GETTING A CONFIRMATION ABOUT PAYMENT BEING MADE I WAS BROUGHT BACK TO THE BILL LIKE IT WAS NEVER PAID. I SEARCHED THE WEBSITE TO SEE IF THE PAYMENT WAS PENDING, THERE WAS NOTHING. I THOUGHT THERE WAS A HICCUP WITH THE SYSTEM AND MADE IT AGAIN THIS TIME I WAS GIVEN A RECEIPT WAS PAID AND BILL IT SHOWED 0.00 DUE. IN A FEW MINUTES I RECEIVED 2 EMAILS FROM BCBS SAYING THEY RECEIVED MY PAYMENT. I AGAIN LOO... read more

Elisabeth C 

on BBB

8 months ago

Terrible dental service. My dentist referred me to a specialist for a root canal and there is noone in my area who accepts this insurance. The company is taking forever to give a pre approval so that I can try to find someone to take care of my tooth. In the meantime they say that if I get it taken care of before the pre approval I might have to just pay for it myself because they didn't approve the procedure. So I am stuck in pain with my tooth getting worse and worse while they do nothing. I have spent countless hours on t... read more

Albert H 

on BBB

5 years ago

Excellus website is awful and basically the links do not work. I've tried repeatedly to get to their preferred pharmacy list, and have spent literally hours with no luck. When I call them, they say I have to search for a doctor (even though I want a pharmacy) and then go down several links. I do all of that, and when I get to the verification screen, it is impossible to enter anything, as the screen goes blank. Totally useless website. I've advised them to have their IT staff look into the problem but they insist there is NO... read more

Barbara H 

on BBB

5 years ago

This insurance is terrible at paying on claims for provider's out-of-network. I submitted a claim on 7/26/19 for $1625.00. The claim was approved, however, they did not issue a check to me (as they should have since I paid the bill). They claimed that they paid the provider, which they did not! I have been dealing with customer service for weeks trying to get my payment. I finally wrote to the CEO in Rochester. I received a call immediately, however, a week later I was informed they just now have established that the claim i... read more