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Eversource
- Electricity Suppliers
- Boston, MA
About this business
Location details
800 Boylston St, Boston, MA, 02199, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dear management and executive team, I called Eversource to troubleshoot some rather convoluted billing problems our agency had on 9/4 at 10:33 am. I initially spoke with a representative who quickly hung up on me because the process was difficult. When I called back, I spoke to Jolanay, the best customer service representative I've ever had in my life. I'm writing in the hope that a supervisor or management will take this review to heart and give Jolanay the credit, compensation, and rewards she deserves. She was intelligent... read more
Received a Phone Call at 6am this morning call ever source they said they Don’t call No one at 6am and they are Not Open till 8am Weird.
Promised service appointment after working hours and sat around waiting for a representative to show up. Called to see where the rep was and was told they don’t do same-day service. I guess customer service doesn’t matter when renters have no choice in who they can use. 0 stars.
My bill was 5x than it should have been last month because someone fat fingered the reading when they switched over to smart meters. You guys are so incompetent it’s a wonder we have working electricity at all.
Useless customer service. Absolutely no manners. They made a mistake on my rate and refuse to correct retrospectively. I provided multiple proofs of eligibility (one in enough) but they chose one which was missing something. What about other proofs I shared? When they transition to chat bots fully - that will be an upgrade from these live agents.
Frequently asked questions about Eversource
How is Eversource rated?
Eversource has a 1.5 star rating with 101 reviews.
When is Eversource open?
Eversource is closed now. It will open on Monday at 9:00 a.m.
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