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Esther & Ruby Chien Mortgage - The Loan Story
- Finance
- San Jose, CA
About this business
Location details
4880 Stevens Creek Blvd # 200, San Jose, CA, 95129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was the first time I worked with Ms. Esther Chien, and she was very gentle and nonjudgmental about my financial situation. She and her team ensured all the required documents met the criteria before submitted to the bank. So, the entire process was highly efficient, and everything went smoothly. I definitely recommend Ms. Chien and her team for any mortgage loan. If you ask me, “would you work with Ms. Chien again?”, and my answer is always, “Yes absolutely because she is someone whom I can trust with my financial documen... read more
I was referred to Esther by one of my coworkers. This was my first home purchase. I was nervous and it felt intrusive. Esther was extremely friendly, nonjudgmental, and easy to talk to. Always answered my questions within an appropriate time frame and made the buying process easy. She also worked well with my realtor , Derek Essary, and they had never worked together before. I had a good experience working with Esther and would highly recommend to other who are looking in getting a pre approval letter/buying a home Thank you... read more
We first connected with Esther a few years ago and never forgot how professional and genuinely helpful she was. So when it was time to refinance, she was our first call. Esther made what could have been a stressful process feel easy and straightforward. She took the time to explain our options clearly, was always quick to respond, and truly had our best interests in mind. She and her team stayed on top of every detail, making the entire process smooth and efficient. Overall, the service was top-notch and delivered great valu... read more
Esther Chien and the team at The loan story were exceptional throughout our home buying journey. They made the mortgage process easy to navigate, we appreciate her dedication. Esther and her team were incredibly responsive and available, even at odd hours to answer all of our questions and ensure a smooth closing.
Updated February 2026 Esther & Paul did it again!! They made my refinance process so quick and painless. They were proactive in seeking lower rates and the most cost effective loan. Communication and transparency is top notch and that’s why I continue to trust them with my biggest financial decisions. July 2025 Was looking for a one-stop shop to search for the best conventional jumbo 30yr loan, and Esther and Paul delivered! They answered all of my wife and I's questions from literally knowing nothing about the mortgage proc... read more
Frequently asked questions about Esther & Ruby Chien Mortgage - The Loan Story
How is Esther & Ruby Chien Mortgage - The Loan Story rated?
Esther & Ruby Chien Mortgage - The Loan Story has a 5 star rating with 133 reviews.
When is Esther & Ruby Chien Mortgage - The Loan Story open?
Esther & Ruby Chien Mortgage - The Loan Story is closed now. It will open tomorrow at 8:00 a.m.
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