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Equipment Express Okotoks
- Home Services
- Okotoks, AB
About this business
Location details
100 Stockton Ave #110, Okotoks, AB, T1S 1A0, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ive tried over and over to give this place a chance but this last time IS the last time. Nothing ever changes, zero knowledge, ridiculous pricing, no experience at the parts counter (young kid tried to pass off an air filter that was literally 6" longer than the one I needed), no parts in stock - or parts that "are close enough", asking for engine info to check (proper) stock on the aforementioned air filter which is off one of THE most standard engines out there (13.5hp Briggs & Stratton)...just SO frustrating trying...
Encountered some shortfalls initially, that admittedly caused lots of frustration. Giving any business a chance before a negative review, I spoke with the owner. Incredibly impressed with the customer service, and proactive resolve that followed. Management and Owners are often unaware of customers poor front end experiences. Once aware, Equipment Express went over and above! Impressed and appreciative.
Very expensive and absolutly no real knowledge behind the desk. Called looking for a pretty standard part, the arbor spacer ring for using a 1" on a 7/8" saw. Kept asking for a part number and needing a model number for the saw. This is the frustrating part of equity in employment. I want a grumpy little old man to deal with, someone who doesnt need answers for blank boxes on his screen. Someone who just knows what you need from the description you gave. That to me is worth paying 14 bucks for a 20 cent bolt like they curren... read more
Unfortunately poor service. Three times I have now taken equipment in for service/repair and all have been at least 2 weeks for return. Excuse is same every time… “it’s busy season”. That excuse only goes so far when all three extended repair/service times have been different seasons. Equipment always comes back with a quality repair but the service times are beyond why should be expected for $ charged.
Frequently asked questions about Equipment Express Okotoks
How is Equipment Express Okotoks rated?
Equipment Express Okotoks has a 3.7 star rating with 48 reviews.
When is Equipment Express Okotoks open?
Equipment Express Okotoks is closed now. It will open at 9:00 a.m.
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