Epson New Zealand

J G 

on Google

2 weeks ago

Four-week refund on a “14-day promise,” over 20 ignored technician call-backs, printer still can’t print on specialised paper, and signed-for letters vanish into a black hole. Epson takes your money fast, but everything after that is lies, delays, and silence. Buy from literally anyone else. half full black inks showing empty. 

anri van deventer 

on Google

a month ago

Epson EcoTank printers have made printing our resources super easy and affordable. The printers are really reliable, and the Epson New Zealand team, especially Nika, is always amazing to deal with. Their support is spot on every time and makes a big difference for us. 

Peter Tennent 

on Google

a month ago

Appalling service. Spoke to the marketing manager 'Niko' who was incredibly rude. I was trying to give professional feedback and she didnt like it. Incredibly arrogant and rude on the phone and then hung up on me! As a company director who has recently bought a few Epson printers for my businesses I now wont be supporting this brand further. Clearly there is a reason for the 2.3 google rating. 

Jensen G 

on Google

4 months ago

Oh, where to begin with this comedy of errors? Trying to purchase few of their large format printers and gather basic information to start a printing business at home and it turned into a full blown circus act. First, I had to hand over my phone number, full name, and postcode just to get someone to speak to me; as if I was applying for a passport, not buying printers. Then, after jumping through hoops, I was promised a callback. Spoiler alert: it never came. On my second attempt, I was brilliantly advised to “look online” (... read more

L C 

on Google

9 months ago

Have been purchasing from them frequently for printer ink. Never had an issue until my last order where I was sent the wrong items. What should have been a simple fix - sending the correct order - has been multiple phone calls and emails. I just want my order that I’ve paid for so I can print! The customer service has been awful and the issue has not been resolved.