Epic Systems Tech Home Theater and Control4 Installation New Jersey

Joe Cumberland 

on Google

2 months ago

DO NOT USE! the owner is an absolute lunatic. beyond the borderline personality, they barely talk to you aftwr taking yiur money. i was ignored and treated like garbage by this maniac. he also cant seem to keep any employees.... i would quit on him too 

EP 

on Google

5 months ago

Super cool and engaging when you hear from them. That said the literal worst communication I’ve ever experienced from someone with whom I’ve spent well over $20k I’d estimate. I email. I text. I beg. Don’t hear for weeks. When I finally hear things seem good, then ghosted again. The lack of reliable and trusted communication is baffling. They seem like good people but they can’t support a customer and honor their commitments. It’s baffling and the most confounding experience I’ve EVER had. I’d like to recommend them but I ju... read more

E P 

on Google

5 months ago

Super cool and engaging when you hear from them. That said the literal worst communication I’ve ever experienced from someone with whom I’ve spent well over $20k I’d estimate. I email. I text. I beg. Don’t hear for weeks. When I finally hear things seem good, then ghosted again. The lack of reliable and trusted communication is baffling. They seem like good people but they can’t support a customer and honor their commitments. It’s baffling and the most confounding experience I’ve EVER had. I’d like to recommend them but I ju... read more

Erick Peters 

on Google

6 months ago

Update: While the buying experience for Kaleidoscape and Josh was fine, the support for the latter was borderline nonexistent. After months of asking for support including a willingness to pay for it, I had to contact Josh directly and request a new reseller for support. In the process of switching. Very disappointing. So glad I found these guys. Ordered my first round of hardware sight unseen and haven’t been happier with a company. Support and responsiveness is awesome. Their open box items have been pristine. Super collab... read more

Erick Peters 

on Google

7 months ago

Update: while I had a great buying experience, my support experience hasn’t been good. I’ve been trying to get the courtesy of a response to several issues for weeks and cannot even get the courtesy of a reply. This is shocking and quite disappointing frankly. I suppose I need to engage the oem, Josh.ai, to see what they advise. So glad I found these guys. Ordered my first round of hardware sight unseen and haven’t been happier with a company. Support and responsiveness is awesome. Their open box items have been pristine. Su... read more