Epic Systems Tech Home Theater and Control4 Installation New Jersey

O lewis 

on Google

3 weeks ago

I paid $99 for Epic’s Remote Support Plus plan and never received a single service call. I provided everything they requested, added Epic as my Control4 dealer of record, and spent weeks chasing appointments. One appointment was canceled at the last minute, and the rescheduled call never happened. After I complained, I was promised a follow-up. Instead, they canceled my subscription because PayPal provided my D.C. shipping address—even though my system is in Brooklyn. Nobody gave me an opportunity to correct the address. The... read more

Joe Cumberland 

on Google

7 months ago

DO NOT USE! the owner is an absolute lunatic. beyond the borderline personality, they barely talk to you aftwr taking yiur money. i was ignored and treated like garbage by this maniac. he also cant seem to keep any employees.... i would quit on him too 

EP 

on Google

9 months ago

Super cool and engaging when you hear from them. That said the literal worst communication I’ve ever experienced from someone with whom I’ve spent well over $20k I’d estimate. I email. I text. I beg. Don’t hear for weeks. When I finally hear things seem good, then ghosted again. The lack of reliable and trusted communication is baffling. They seem like good people but they can’t support a customer and honor their commitments. It’s baffling and the most confounding experience I’ve EVER had. I’d like to recommend them but I ju... read more

E P 

on Google

9 months ago

Super cool and engaging when you hear from them. That said the literal worst communication I’ve ever experienced from someone with whom I’ve spent well over $20k I’d estimate. I email. I text. I beg. Don’t hear for weeks. When I finally hear things seem good, then ghosted again. The lack of reliable and trusted communication is baffling. They seem like good people but they can’t support a customer and honor their commitments. It’s baffling and the most confounding experience I’ve EVER had. I’d like to recommend them but I ju... read more

Erick Peters 

on Google

10 months ago

Update: While the buying experience for Kaleidoscape and Josh was fine, the support for the latter was borderline nonexistent. After months of asking for support including a willingness to pay for it, I had to contact Josh directly and request a new reseller for support. In the process of switching. Very disappointing. So glad I found these guys. Ordered my first round of hardware sight unseen and haven’t been happier with a company. Support and responsiveness is awesome. Their open box items have been pristine. Super collab... read more