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Enterprise Rent-A-Car
- Transportation Services
- Miami Beach, FL
About this business
Location details
1000 5th St Ste 100, Miami Beach, FL, 33139, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
1 Star – If I could give zero, I would. This Enterprise location has been a complete disappointment, and after four bad experiences, I can confidently say there is a serious and recurrent pattern here. Every single time I come to pick up my reserved car, they never have cars available. I always end up waiting, and when a car finally shows up, it arrives dirty, with a terrible smell. One time they literally handed me the same spray they use to cover the odor, because the car smelled so awful. But my most recent experience wa... read more
Called us days before to confirm pick up time. We confirmed both online and with the call we waited an hour and 45 minutes to receive a car. This was the worst experience with enterprise. They charged for time we didn’t get. Completely ruined our day plans because by time we left traffic time had doubled and we missed our appointment. Plus the car we got was beaten up like second rate used car lot. I just hope we don’t get charged for this trash on the back end.
FUYEZ CETTE AGENCE !!! J’avais réservé il y a plus de deux mois, mais cette réservation n’a servi à rien : une fois arrivé au guichet, on m’a expliqué qu’il n’y avait plus aucune voiture disponible. On m’a simplement proposé d’écrire un e-mail pour « peut-être » avoir des nouvelles dans les jours suivants. Sincèrement, je n’ai jamais vu un service aussi lamentable. Leur seule excuse : ils prétendent avoir essayé de m’appeler, mais ont en réalité mal composé mon numéro, car ils n’ont pas ajouté l’indicatif international — pou... read more
Avoid this location at all cost! Made a reservation on the app ONE month in advance for a luxury car, but they made me wait for more than ONE hour only to tell me there was NO CAR available and downgraded the reservation to premium. I asked them to adjust the price since it’s much lower for a premium car, they did but didn’t carry forward my points redemption so I lost 1k points and one hour due to their incompetence
Update: received multiple outreach attempts from the company to make my experience better since having had this review and outreach and they did everything possible to apologize and offer a discount on a future rental after asking how they could make it better, I was not asking for anything but I do super appreciate the thorough customer service and follow up outreach to make up for the inconvenience ♡ best customer service I've received in a long time actually now... We had a reservation and already completed the check in o... read more
Frequently asked questions about Enterprise Rent-A-Car
How is Enterprise Rent-A-Car rated?
Enterprise Rent-A-Car has a 3.3 star rating with 298 reviews.
When is Enterprise Rent-A-Car open?
Enterprise Rent-A-Car is open now. It will close at 6:00 p.m.
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