Enterprise Rent-A-Car

Rebecca Canfield 

on Google

a month ago

TLDR: cockroach nest in car, had to be shuttled to another location despite reservation Incredibly disappointed by my enterprise experience. I reserved my vehicle days ahead of time at the Colorado street/downtown location. I got a call when I was five minutes away from the location (after walking 40 minutes) that the location had no cars. On my arrival, no one acknowledged me or explained what was going on. I waited about an hour before I was taken in a car to this location which was further from where I was staying. At tha... read more

Elizabeth Weiland 

on Google

a month ago

Best rental car experience I’ve ever had! Evan was kind and went out of his way to make sure I had a car, even though it was last minute and unexpected. 

Melisa Soule 

on Google

a month ago

The car rental experience was fine but the car return process has been a nightmare because the car was checked in two days after I returned it to another location. I have been charged DOUBLE the rate due to their inefficiency, and despite calling FOUR TIMES to get it resolved, it still has not and no one from this office has reached out to make it better. I’ve even had to call the corporate office because this branch has done NOTHING to fix this for me. Absolutely terrible customer service and I can’t even blame the location... read more

Melissa Leavelle 

on Google

a month ago

Evan was great. He was very helpful and polite and worked hard to get my daughter a vehicle after her accident. Rental went smoothly and he did great job. 

Sonia Villeda 

on Google

a month ago

Nestled near downtown and a short drive from the airport, the best customer service I have gotten from any retailer in years. Answered all my questions, gave me any updates on extending rental and our future trips will be booked at this location. Highly recommend them to friends and family. Our customer service representative was friendly and efficient.