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3591 Pearl Ave, San Jose, CA, 95136, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
By far the worst car pickup experience I’ve ever had with Enterprise. We reserved a car in advance, yet ended up waiting over 30 minutes with zero communication from staff. The office was unattended, multiple customers were left standing around with no direction, and cars that should have been ready were only just being washed. This wasn’t just a delay—it was complete disorganization and a clear lack of customer service. Enterprise promotes itself as a company that “takes care of its customers,” but that was absolutely not t... read more
Service was excellent and pick up/drop off was super fast because James is the absolute best and made the experience effortless, thank you!!
I had a terrible experience, and I’m not going to mince words. First of all, I spoke with management twice over the phone about being charged an extra day for my car rental. I was told that they would reimburse me, but that never happened. I never received the money back on my account. This is terrible customer service. Sometimes, it’s the little things that matter, and this place completely missed the mark. I will never return to this place for a car rental.
Enterprise Rent-A-Car has a 4.3 star rating with 663 reviews.
Enterprise Rent-A-Car is closed now. It will open tomorrow at 8:00 a.m.
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