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Enterprise Rent-A-Car
- Transportation Services
- Norfolk, VA
About this business
Location details
3561 N Military Hwy, Norfolk, VA, 23518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Customer service at corporate is awesome and efficient.The website , the functionality and the people at their locations are terrible. I made 3 separate bookings at 2 separate locations, offering them to call me back to say the vehicles aren't even available.And then I call customer service and get them to help me.They do a transfer to another location in another city.I get a call back saying.Hey, we need this documentation to come get it well.I'll okay they call back again to say.Well , we don't have the vehicle anyways. Ma... read more
They had me waiting at priority collision for 20 mins. I would have walked but they called twice to say they were on the way. They never came and got a ride from priority. They called the night before to set up a reservation, but when I finally made it to the front desk, they had nothing for me. They gave me 3 options. I Picked one and waited for 15 minutes just to be told it was already ear marked for someone else. Picked another and had to wait for them to clean it and get it ready. All-in-all I spent an hour on a Thursday... read more
So far so good will know tomorrow when I pick it up
This interview is a week overdue. I'm writing a Review because a young lady name Tia, went a step further to get the satisfaction she felt I deserved. Most of you know, "Enterprise," is my go to place when I don't want to put a lot of miles on my Mini Cooper. I noticed something about the car I rented, (mums the word)! So, I immediately took the car back. I was given another car but I was told, I would receive a free day but I never did! It was also noted in the system I would receive it so, I waited, I even called but my po... read more
Frequently asked questions about Enterprise Rent-A-Car
How is Enterprise Rent-A-Car rated?
Enterprise Rent-A-Car has a 4.2 star rating with 767 reviews.
When is Enterprise Rent-A-Car open?
Enterprise Rent-A-Car is closed now. It will open at 9:00 a.m.
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