Enterprise Rent-A-Car

Michael B. 

on Yellow Pages

8 years ago

nice cars were available, they were clean and ready to go. customer service was great. the cost was very affordable 

Steve K. 

on Yellow Pages

8 years ago

My wife and I have been renting from this location for the last year for both business and personal use. They have always shown a profession level service every time we have come in since the first time. They have always gone the extra mile making sure that each visit is as good as the first time we rented from them. Be respectful of them and they will make you feel like you are a part of their family when renting with them. 

Tom C. 

on Yellow Pages

8 years ago

This was a horrible experience. I didn't provide a credit card only a debit card with plenty of money in my account. Had to provide utility bills and references and they needed three employees to point at the computer. Finally they produced a filthy car that they allowed me to rent. 

Geneva M. 

on Yellow Pages

9 years ago

The worst experience I have ever had. The staff is difficult, and do not even know the meaning of customer service. I have complained to the CEO via email and only had the branch manager call me back. He was the reason I escalated. Yea, I am done with enterprise. 

Ben A. 

on Yellow Pages

9 years ago

Considering that I rent from Enterprise on a regular basis for work and personal, my wife had the worst experience with the last rental from the Round Rock branch upon returning the car. Upon the return/inspection stage, we had the resident stormtrooper do the check-in and she was not very pleasant in any which way and seemed to be questioning everything my wife was doing for return (not our first rodeo). An issue came up with some transfer dog hair inside the car and we were accused of having a dog in the car and charged fo... read more

Carmen F. 

on Yellow Pages

9 years ago

I used to rent from Enterprise all the time but then I started to get the leftover rentals so I went to Budget/Avis.This day I had an emergency and could not do Budget so I went to Enterprise in Round Rock. They rented me a Hyundai and I drove away. The car had a problem accelerating and then had a problem with the braking. I was willing to live with a "less than" car since I was having an emergency. Then I run by my home to get my papers and run back out to the car. The key will not turn. I am frantic outside trying to jigg... read more

vantex 

on Yellow Pages

13 years ago

I had a car from them another insurance company had paid for. I wasn't using the car all that much just wanted to save a little gas. Eventually while my car was being repaired the insurance decided to stop paying for the renal and not let me know. Enterprise did not let me know. They claim to have called me, however I have a phone bill to back up they did not. So had no chance to return the car, and didn't find out until they started emptying my bank account later. I even let them know where the body shop was when I picked u... read more

machoni 

on Yellow Pages

14 years ago

I rented a car from Enterprise when my car was in a body shop. The body shop recommended they and I have used them lots of times. I was picked and spend 2 hours waiting at the Breaker lane location. I requested to be dropped off at work which they did and was told they to get a car from the Round rock location. I went to Round Rock location and they had no comparable cars. They I had to upgrade since they only had minivans & Tahoe’s. I got a with an upcharge. When my car was repaired, i dropped it Tahoe off at the Body shop ... read more

kmorrow357 

on Yellow Pages

14 years ago

I am being charged for damage to a vehicle that I did not do due to employee negligence and dismissal of my complaint by the supervisory staff. While doing the initial walk-around, I mentioned the damage to the employee renting the car to me, and he stated that the marks on the left rear door were "chalk marks" and needn't be documented prior to my taking possession of the vehicle. It was early in the morning, rainy and overcast, so there was water on the vehicle, which may have made the damage appaear to be more discreet th... read more