Enterprise Rent-A-Car

Pat V. 

on Yellow Pages

9 years ago

Love Enterprise. They are efficient and courteous. They took care of all requests and they do a thorough check of the vehicle before we take off. 

John N. 

on Yellow Pages

9 years ago

Although the car was very good, the experience of renting a car at the Cleveland airport, at least at the moment, was exasperating. Had to wait at the counter for way too long, the walk to the car outside in the cold was cruel, and the help at the car was poor. There was even a delay trying to exit the lot. Not good at all. 

Sandra L. 

on Yellow Pages

9 years ago

Love these guys! We always rent through Enterprise because they have great customer service at competitive prices. They strive to get us on the road as quickly as possible and the return process is very speedy. 

Andre H. 

on Yellow Pages

9 years ago

I have no negative reviews for this facility,totally satisfied with the vehicle and the personnel associated with the Cleveland/ Hopkins, airport Enterprise office. Thank I Will Be Back in May. 

Janice Y. 

on Yellow Pages

9 years ago

The agent took time to review the electronic features on the new Ford Fusion I rented. Also for the first in all of my rental experiences over 30 years, she showed me how to open the gas cap. I giving 5 stars for a nice new car rental experience and excellent service. 

David O. 

on Yellow Pages

9 years ago

When I arrived at the Enterprise counter at the CLE rental location, the counter person was very helpful. When I went out to the lot I was given a choice of five full sized vehicles. You can get inside them to make sure you are satisfied. You make the decision for what you want. The lot person explained all the gadgets for the 2015 Ford Fusion that I selected. It had 9K miles on it. It is up to YOU to select what you want to drive before driving out the lot. I like the unlimited miles for my rental contract. I opted for Ente... read more

Jettyon P. 

on Yellow Pages

9 years ago

The cheapest vehicle cost me 490.xx for the week. It had over 40,000 miles on it and was not clean. Nowhere near the type of value deserving of my time and money. The agent at the airport counter was nice professional and had to deal with the computer system being down. I don't blame him for my discontent. 

Vernesha H. 

on Yellow Pages

10 years ago

I received a vehicle that smelled like smoke. I had the hardest time trying to switch this vehicle out. Did not realize the smell was so strong because it was received with windows down and we drove to hotel that way. After rolling windows up and using the air, had to take my inhaler three times. I would not recommend this location nor the location in Bedford where the vehicle was swapped out at. Clearly they do not check their vehicles. The guy at the Bedford location Phil was so unprofessional and tried to tell me he did n... read more

E. F. 

on Yellow Pages

10 years ago

The customer service at CLE was exceptional. I was always under the impression that Enterprise Rental was a lower end rental car company, but they are just the opposite. I really liked the professionalism of their employees. I initially was getting a midsize SUV, but after some minor issues, they immediately found me another vehicle without delay. Very Smooth!