Enrique's Area Rug Cleaning

M 

on Google

11 months ago

Edited to 3 stars because they accepted responsibility and did try to make it right afterwards. Original: After emailing with their customer service who said i could drop off my rug from 9 - 3 pm today (I did specify 29 March in the email), I am here outside their door and was greeted by the sign that says they closed at 12 today. I drove from Biloxi, MS and now I've wasted 3 hours to drive here and drive home without being able to drop off my carpet. ... Next time, please make sure you tell your customers of your time cha... read more

Kyle Kimber 

on Google

6 years ago

The owner, Frank, is a great guy. Best customer service. He has a lot of pride in his family's company and it definitely shows. He will go above and beyond to make sure you're happy. I will be doing business with again. Update. Had to take a star off. I would not recommend the rug repair service. Was told before I agreed to the repair that the rug would look like new. In reality, I got the rug back and i'm missing about half an inch on the corner due to what I would describe as a less than perfect wrap on the corner. Very... read more

Shalean Collins 

on Google

3 years ago

Oof, this was not only the worst business exchange of 2021, but maybe of my life. Thinking about how I was treated at this place made me so upset that if I could give negative stars, I would. I’ve never paid so much to be treated so badly. My rug was clean, but honestly at what cost. I was berated not once, but TWICE, by the owner Frank. Once after I told him I was happy with the service! I would rather fly myself back to Morocco and buy a new rug or transport my current rug to another city than ever interact with such arro... read more

Harry Arnold 

on Google

2 years ago

I actually clean wall to wall carpet for a living . But I don’t do oriental rugs . But Frank at Enriques does . I recommend him to all my customers.His equipment and knowledge of rugs is first class. I know my customers rugs are taken great care of . You will be glad you used Enriques. 

Cathy Hood 

on Google

6 years ago

Frank is literally a miracle worker. We have a very light gray and expensive wool rug which had black furniture stain imbedded in the fibers along one side, where a bookcase sat upon it. We discovered it when we moved. I tried to clean it with my own carpet cleaner, and it just made the stain spread. Then, a friend power washed the rug. Huge mistake! Not only did it not remove the stain, the slow drying time allowed mold and mildew to develop and stain it throughout. I thought the rug was a goner. Because of a strong recomm... read more