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Engine
- Denver, CO
About this business
Location details
Suite 150, 250 Fillmore St, Denver, CO, 80206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely horrible sales team. We've requested to be removed from the cold call list multiple times and they continue to call. On the most recent call when we requested yet again to be removed from the call list the sales representative told us no. He said he was sure he could save us money and would not take us off his call list. Constant harassment and when we told him that we have our own travel software that we developed in-house and we had 0 interest in switching he continued to say that he could save us money and woul... read more
Beware! This company is awful. You may book rooms for your travelers, team, guests, etc. but don't be surprised when issues, conflicts and other problems arise. And their customer support is atrocious! Basically, they suck.
Unfortunately, Engine was linked on the wedding website that I recently attended, and I used it to book my hotel room. Don't make the same mistake as I did! For the same exact room, my cost was 65.00 higher than guests who booked directly with the hotel. When I asked at the front desk, they said they would be happy to drop the cost to a more competitive amount, but could not since I booked using Engine. Engine's customer service was of no help. Here is a partial copy and paste of their response: 'This difference is due t... read more
Engine emailed us their customer's credit card number in plain text — an obvious PCI compliance violation. When we charged the card for the guest's stay, they threatened to file a chargeback for no stated reason. Two months later, they actually disputed the charge for a guest who stayed one night at our hotel. Avoid this company.
We have had several issues booking with Engine. The hotels seem to keep the worst rooms dirty for this company. Between rooms covered in pet hair and rooms with fleas. Had to cut our last trip short and they offered $50 credit for compensation. The discount is not worth the issues with this company. A couple times I have had to pay extra "fees" when arriving just to get in the room. It seems to be a thrown together company that no one knows what is going on.
Frequently asked questions about Engine
How is Engine rated?
Engine has a 4.3 star rating with 948 reviews.
When is Engine open?
Engine is closed now. It will open at 8:00 a.m.
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