Engine

Janey Yak 

on Google

4 months ago

Unfortunately, Engine was linked on the wedding website that I recently attended, and I used it to book my hotel room. Don't make the same mistake as I did! For the same exact room, my cost was 65.00 higher than guests who booked directly with the hotel. When I asked at the front desk, they said they would be happy to drop the cost to a more competitive amount, but could not since I booked using Engine. Engine's customer service was of no help. Here is a partial copy and paste of their response: 'This difference is due t... read more

Heather Conradson 

on Google

5 months ago

We were planning a wedding and were excited to use this site to get pricing for blocking rooms at hotels instead of having to call each one. I am not sure if the usage of the site has grown faster than the company could keep up, but out of 4 hotels we only received one quote. We had a person who emailed saying she would be helping us along the way, but she too, just could not get results. I called all 4 hotels on my own. Took about 15 minutes to get answers and pricing for all four. We waited around over two weeks from ... read more

Jonathan Story 

on Google

3 months ago

We use engine, formerly hotel engine for all our corporate bookings. We spend approximately $20-25k per month on hotels and it seems since they changed names the services has really gone down hill. Just tonight I had a guy in another city trying to get into his hotel room and the hotel said they see the booking but dont see that they've received payment from engine (4-5th time this has happened in 3 months). I was then on hold with engine for 45 minutes while they were claiming they were calling the hotel but no one was answ... read more

Jade Pinson 

on Google

4 months ago

They have a hard time taking 'no' for an answer and they're employees seem over worked or distracted. The setup and quote process through our website, The Knot, was extremely quick and simple! So that was great, but there was a 2 night minimum stay (that wasn't included in the original proposal) which didn't make sense for our guests so we decided not to move forward with the room block. I was working with Marni, she said she would call me on a Friday afternoon to confirm what we wanted to do and she never called. Then texte... read more

Don Gauvreau 

on Google

6 months ago

Love the system. I book several times a year for my crews and it is extremely convenient to have things searched and booked within minutes. When I have an issue with a hotel or my schedule changes, Flex helps out and makes the changes easy.