Empower Pharmacy

Cheri Beck 

on Google

3 weeks ago

I have been using Empower for my injectable estradiol since 2023. I've had problems but this latest one is the last straw. I requested a refill on my prescription that is the same dose, same doctor, same everything 2 weeks ago. I paid for it, got a confirmation number and a shipping date. When it didn't arrive I called to find out what was going on. The response I got was they were holding it for review and wanted my doctor to verify the Rx was correct. Same prescription x 3 years. just refills. This was my last refill and i... read more

Erika Aguilar 

on Google

3 months ago

I wanted to share my experience because it was a mix of excellent customer service and disappointing follow-through. The customer service representatives were always kind, respectful, and easy to communicate with. Every time I called, they answered my questions professionally and treated me with courtesy. Unfortunately, that’s where the positive experience ended. My prescription was received on a Friday evening. I understood that it would not be processed that same day, and the following Monday was Memorial Day, so I did ... read more

Sharon Ables 

on Google

3 months ago

I had a power outage at the house and my medicine was compromised. I contacted Empower and spoke with the pharmacist. Thankfully they approved a refill and didn’t take one of my refills away. Without me even asking, they reviewed my circumstances and did not charge me for this new order. That was truly appreciated. 

DMS 

on Google

3 months ago

Terrible customer service, poor drug quality. Called and emailed several times with no response. Totally unhappy that they shipped a temperature controlled drug on a Thursday in which I didn't receive until Monday. I've worked in Quality Control for many years and I know for a fact we shipped all our OTC products in temperature controlled trucks (reefers) with data loggers to support any temperature variations. How is it possible to ship a pharmaceutical with less restrictions and control?? It took 5 days to receive once sh... read more

Dennis Davis 

on Google

4 months ago

If I could give negative stars I would. Beware of your protected HIPPA information. They mailed my Rx to an address I had not lived at in over 3 years. The package was picked up from an old “ trusted “ neighbor. Package was opened by new tenants. I informed empower and they sent a replacement. I entrusted empower to keep my information safe. There “ general counsel “ Mr. Gonzalez slow plays any communication. Says I was offered a refund or replacement. Umm replacement for something I had no part of is a given from any reputa... read more