Empire Visionworks

Angelika B. 

on Birdeye

5 months ago

Thank you to the staff at Visionworks to help my 14year old son transition from glasses to contacts. The manager Gaylord was so patient explaining how to put his contacts on and off. Gaylord was encouraging and very helpful. We were able to sample the two week contacts and the dailys to choose the best contacts for my son. I would recommend anyone to book an appointment for a good experience at Visionworks. 

Kamilah H. 

on Birdeye

8 months ago

If I could give zero stars I would. I started coming to the Easton location at 4142 Seward St. in Columbus, Ohio because it was close to my home. I knew nothing previously about the doctor or their reception. For the past two years, I have received text messages, emails, and paper mail informing me that I am overdue for my annual visit. The problem is I've never missed a yearly visit. I have spoken to numerous persons concerning this issue at both VIsionworks and Perceptive Eyecare and was promised that the issue would be r... read more

Kamilah H. 

on Birdeye

8 months ago

If I could give zero stars I would. I started coming to the Easton location at 4142 Seward St. in Columbus, Ohio because it was close to my home. I knew nothing previously about the doctor or their reception. For the past two years, I have received text messages, emails, and paper mail informing me that I am overdue for my annual visit. The problem is I've never missed a yearly visit. I have spoken to numerous persons concerning this issue at both VIsionworks and Perceptive Eyecare and was promised that the issue would be ... read more

Franny W. 

on Birdeye

a year ago

Don't shop at the Taylors Store in SC.... Unless you want to be insulted by the store manager! I was in the Taylors Vision Works store a while back; and I happen to overhear the store manager Kevin call a female customer a horrible insult in referring to her physical shape; it was said behind her back as a joke to another worker I believe his name was Mike or Matt. I was just so upset for that poor woman, thankfully I don't believe she hear them. I made sure to get their names because I wanted to make sure I reported it ... read more

Frans R. 

on Birdeye

a year ago

When I asked, by phone, whether the store had an Optometrist on site I was told that this was, indeed, the case. Yet, when arriving I was not helped by an Optometrist, but by a Tele Health person. It was explained to me that a few tests were necessary because the "real" Optometrist would be in touch via Zoom. Since I only needed an eye-test to see if I needed stronger lenses, and since just 3 weeks earlier I had been seen by an Opthamologist who had done a great number of tests, I told the person that I did NOT need all thes... read more

Derek Y. 

on Birdeye

2 years ago

I lost my survey for my glasses order, which stinks because I can't rate this place 5/5 twice. Sarah was very professional in her demeanor and helped me get my glasses to me in 90 minutes even though the glasses construction part of the shop was closing up for the day. Matt the technician also rocked and I love being able to see in HD again. 10/10 would recommend  

Tawni W. 

on Birdeye

2 years ago

Very poor service. My bifocal line in my new glasses was in the middle of my lens. Dawn Urick store manager downplayed the mistake . Tried to stop me from talking to her supervisor by saying corporate doesn’t want their information given out. Gave me 1-800 number . There’s no way to talk to anyone or make a complaint. BBB gives them a rating of C-. The rating should be lower. Over 400 complaints to BBB and over half are within last 12 months. Poor service, poor training of techs and low empathy, unaccountable and unable to u... read more

Bountiful B. 

on Birdeye

2 years ago

Avoid this place if you want quality service  

Family user 1. 

on Birdeye

2 years ago

I went this location in 2022 and no one informed me that my insurance entitled me to a second pair of glasses for free as per my profession. I spoke with manager today and he is in willing to compensate me for their error. Do yourself a favor stay away from this location they are very unprofessional.