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Empire ONE Federal Credit Union

3.1

About this business

Location details

3020 Orchard Park Rd, West Seneca, NY, 14224, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 4:30 p.m.
Tue8:30 a.m. to 4:30 p.m.
Wed10:00 a.m. to 4:30 p.m.
Thu8:30 a.m. to 4:30 p.m.
Fri9:00 a.m. to 5:30 p.m.
SatClosed
SunClosed
3.148 reviews
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Monique Bonnie Goosby's profile image
Monique Bonnie Goosby 
4 years ago

literally the WORST bank ever! refuses to answer their phone, online banking and apps NEVER WORK, do their best to omit any information regarding fees (which are ridiculously high), no atms, make their own hours. THE MOST UNRELIABLE BANK EVER!!!! HORRIBLE!!! 

Mindy Rayner's profile image
Mindy Rayner 
5 years ago

I have been a member of this credit union for years. When it changed from Buffalo postal to empire one, the entire establishment went downhill. They have poor notification times if fraudulent charges are made, they never notify members when they update the systems and online banking changes apps or servers, you have to call ahead to get larger amounts of money out but they never answer the phone, management is rude, the bank closes on random days and members aren’t notified by any means, not even through a simple social medi... read more

Ology Russ's profile image
Ology Russ 
5 years ago

Orchard Park location has been awful. Taking my business to a new company. 

Jennifer Carroll's profile image
Jennifer Carroll 
5 years ago

What is the 800# for balance info... The credit union number sucks! 

William Griffin's profile image
William Griffin 
5 years ago

show me how to access my statement, transfer money- with your new page. How do I get to 24/7? 

Rosemary Gorman McLennan's profile image
Rosemary Gorman McLennan 
5 years ago

Does anyone read the messages? I’ve put a message on here and through the website. I would think you would pay even closer attention when you do an upgrade. So disappointing. 

George Campbell's profile image
George Campbell 
5 years ago

change back to the old website. I cannot find the log in 

Wny Leprechaun's profile image
Wny Leprechaun 
5 years ago

By NOT deleting Online account history with their new software 

Doreen Bishop's profile image
Doreen Bishop 
5 years ago

updatedsystem was done poorly there was no one available to answer questions for three days.new system locked me out after performing required download and getting password couldnt access account AGAIN.moved money using atm because i couldnt access system my mortgage payment bounced and when i called about it had a rude empire one employee .when able i will be removing my money and logging a complaint . 

Frequently asked questions about Empire ONE Federal Credit Union

How is Empire ONE Federal Credit Union rated?

Empire ONE Federal Credit Union has a 3.1 star rating with 48 reviews. 

When is Empire ONE Federal Credit Union open?

Empire ONE Federal Credit Union is closed now. It will open at 9:00 a.m. 

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