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Empire Ford of New Bedford Service

3.2

About this business

Specialties: From all of us, we welcome you to Empire Ford of New Bedford in Massachusetts! We are the Ford dealership near Dartmouth, MA where you can expect excellent customer service. We have an experienced and friendly staff that speaks English, Spanish, and Portuguese, that will put your needs first. Established in 1963. We are the oldest continuously operated auto dealership in New Bedford. Rick Torres of the Empire Auto Group, purchased Ashley Ford in April 2018. At Empire Ford, the customer is number one! 

Location details

395 Mt Pleasant St, New Bedford, MA, 02746, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 5:00 p.m.
Tue7:30 a.m. to 5:00 p.m.
Wed7:30 a.m. to 5:00 p.m.
Thu7:30 a.m. to 5:00 p.m.
Fri7:30 a.m. to 5:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
SunClosed
3.213 reviews
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Shanen Blair's profile image
Shanen Blair 
on Google
5 months ago
Leslie Gibson's profile image
Leslie Gibson 
on Google
8 months ago

You people have had my daughter’s car going on 4 weeks!!!! And still have not fixed it! How are you still waiting for parts? Or is it you’re waiting for her warranty to expire? This is all shady and I’ll be getting in contact with whoever runs that place or better yet have the owner contact me! 

Jay Brooks's profile image
Jay Brooks 
on Google
8 months ago

These guys are totally inept. They called me last week and told me to bring my car in Monday to complete a recall. I told the guy I can’t do that I’m working. He then told me I have to bring it in Tuesday. I was off Tuesday so I agreed. When I got there this morning I was told I didn’t have an appointment. I waited 20 minutes until they figured out the parts were in Swansea. They told me they were going to send it there and keep it for two days, again I wasn’t asked I was told. I told them they weren’t keeping my car for two... read more

A. Messier's profile image
A. Messier 
on Google
8 months ago
William Cregan's profile image
William Cregan 
on Google
a year ago

At the point where I don’t know what to do with this god awful company. I bought my car on March 6th and haven’t had a car since March. It’s affected every area of my life. I bought a car here with a bad transmission and to punish me they’ve been leaving my car sitting there for a whole a month, nothing fixed, no reimbursement or help for a rental. I own my own business and I can say that Empire has taken a HUGE toll on me finically and mentally. If I don’t get a car soon I’m going to have to take legal action. I’ve already ... read more

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Frequently asked questions about Empire Ford of New Bedford Service

How is Empire Ford of New Bedford Service rated?

Empire Ford of New Bedford Service has a 3.2 star rating with 13 reviews. 

When is Empire Ford of New Bedford Service open?

Empire Ford of New Bedford Service is open now. It will close at 5:00 p.m.  

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