Emergency Room | Kaiser Permanente Santa Rosa Medical Center and Medical Offices

M Rou 

on Google

2 months ago

The staff was largely unhelpful and showed very little empathy. Several nurse aides would not even attempt to help, and when I asked for assistance, no one was ever around. It felt like patients were being ignored rather than cared for. An emergency room should be a place where people feel supported and taken seriously, especially during stressful or painful situations. Unfortunately, that was not the case here. I left feeling frustrated, dismissed, and extremely disappointed with the level of care and professionalism. 

M Rou 

on Google

2 months ago

The staff was largely unhelpful and showed very little empathy. Several nurse aides would not even attempt to help, and when I asked for assistance, no one was ever around. It felt like patients were being ignored rather than cared for. An emergency room should be a place where people feel supported and taken seriously, especially during stressful or painful situations. Unfortunately, that was not the case here. I left feeling frustrated, dismissed, and extremely disappointed with the level of care and professionalism. 

Reese 

on Google

3 months ago

⭐ 0 out of 5 — If I could give negative stars, I’d give them the whole damn galaxy. Let me tell you about Kaiser Emergency Room: it is the Disneyland of misery, except nobody’s smiling, everything’s broken, and instead of rides you just sit for 47 years waiting for someone to acknowledge your existence. I swear you could walk in with your arm in a plastic bag and they’d still be like, “Have a seat, someone will be with you shortly.” Shortly WHERE?? In the next lifetime?? The staff? Rude as hell. They act like asking for medi... read more

Reyna R. 

on Google

5 months ago

This review is overdue, I was suffering from low blood count and was told to seek urgent care, so I went to Kaiser Santa Rosa ED, check in process was fairly quick. I was seen by Dr. Mark Edward Williams, even though I know he sees cases like mine or worse on a daily basis, he explained to me what was happening and anyone is anxious, scared to some degree to be in an ED room. He made me feel comfortable and told me what procedures needed to be done in order to make me get me to where I had to be. He came to check on me and e... read more