Emerald People S Utility Dist

Bunnee Featherz 

on Google

8 months ago

Wish there was a zero-star rating. IMO this utility treats especially elderly low income customers badly. Staff communicates rudely even making ageist remarks, including falsely accusing the customer of having hearing “difficulties” (made to someone who has no hearing problems). Staff provides misinformation about alleged “assistance” programs, baldly denying that they have the actual EPUD-funded assistance program shown on their website -- then deflect to other “charities.” Staff makes boilerplate scripted excuses for unrea... read more

Indiah Mayfaire 

on Google

11 months ago

Have had this miserable excuse for a public utility for over two decades. They cannot keep their billings straight. Their staff is rude beyond belief. When they formerly sent someone to read the meter they drove at a high rate of speed down our long gravel driveway spraying gravel all over and their rapid accelerations left twin channels in the gravel. And did I mention how incredibly rude their staff is? Example: calling in to report a power outage they grilled me on my account number and my "birth date" (the address did no... read more

chris Patrick 

on Google

a year ago

Today I was the first to report an outage, finally. It's a game we play to make outages seem less maddening. I will say that I was pleasantly surprised with the response time. From the time I called, until our power was back on only about an hour at the most had gone by. Before I could even find my flash light amd get the candels out, it was back on. Nice job EPUD.