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Ellie Mental Health
- Mendota Heights, MN
About this business
Location details
1370 Mendota Heights Rd, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 9:00 p.m. | |
| Tue | 07:00 a.m. to 9:00 p.m. | |
| Wed | 07:00 a.m. to 9:00 p.m. | |
| Thu | 07:00 a.m. to 9:00 p.m. | |
| Fri | 07:00 a.m. to 9:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
If I could give zero stars & still leave a review, I would. The provider we had with Ellie was excellent, but the company is a disaster. They have no staff in offices to answer phones (if you go to an office, you find a check-in kiosk, no people); the med-refill email address is staffed by people who are completely incompetent (take WEEKS to reply, only after many emails, and then still get things wrong); it's impossible to message your provider directly when you have time-sensitive situations (which happens CONSTANTLY when ... read more
I came from the ellie mental health clinic in Winona and it took me months to get set up with a new provider at mendota. When I finally did get connected with someone, I was able to start seeing her. She got sick and cancelled a few of our sessions, then the next week I got a call from the clinic that our session was cancelled because my provider was sick. One week goes by and I don’t hear from my provider or the clinic. I assume I’d be getting an update, which maybe was my bad. Then, another week goes by and I reach out to ... read more
Company is insanely money hungry. This office has put me in debt because of their shady business practices. I was not informed of lapses in coverage or any incurring fees, I was under the impression that insurance had still been paying for sessions. Flash forward a couple months and I’m over $5,000 deep in fees. When I expressed my concerns I was met with a lack of empathy or any form of understanding. I was told that this is my responsibility now and received no help with a payment plan. The company continuously harassed me... read more
I was scheduled to see Mary Mackiewicz, and when I showed up, it was an unlocked building with no one in it. I couldn't even find someone to ask what was going on. Then today I got a bill for $4.12, and the bill doesn't explain what that charge is for. I tried to call twice and gave up after being on hold for too long. This place is a mess.
I have had literally zero success in getting a hold of anyone. I have left countless voicemails to reach my son’s doctor. The app they make you download isn’t set up to send messages, email they provide you doesn’t actually work either… And when you call it takes more than three days to hear back… Got a voicemail from Corey (A week after I called the first time)…saying (I think both boys are due for follow ups for refill requests and to call back)…. No my older sons rx was already filled therefore they’re not due yet… And my... read more
Frequently asked questions about Ellie Mental Health
How is Ellie Mental Health rated?
Ellie Mental Health has a 2.5 star rating with 32 reviews.
When is Ellie Mental Health open?
Ellie Mental Health is open now. It will close at 9:00 p.m.
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