El Dorado Furniture

El Dorado Furniture aims to provide every customer with a five star service. We are sorry to learn that we did not achieve our goal resolving your situation. We appreciate that you visited us and that you took the extra time to submit comments about your experience. We value our customer's feedback.

La meta de El Dorado Furniture es proveer a cada cliente un servicio de cinco estrellas. Sentimos mucho que las resoluciones propuestas a su reclamación, siguiendo las normas y procesos establecidos en nuestra compañía, no hayan sido satisfactorias para Usted. Agradecemos que Usted haya visitado El Dorado Furniture, y que se haya tomado el tiempo de enviar comentarios sobre su experiencia. Lo que nuestros clientes dicen es de gran valor para nosotros. El Dorado Furniture aims to provide every customer with a five star service. We are sorry to learn that the solutions provided to your claim, following the norms and processes established in our company, did not satisfy you. We appreciate that you visited us and that you took the extra time to submit comments about your experience. We value our customer's feedback.

Customer opened a claim with our protection plan, Montage, on June 14th. On July 1st the customer was informed that he had been assigned a professional technician to visit him. When the technician report was completed, the customer was updated that his case was being processed. The Montage agent tried reaching the customer several times to no avail. On August 25th an agent was able to get in contact with the customer to offer a cash settlement for the swivel chair. The customer accepted.

Thank you for being an El Dorado Furniture loyal customer. In mid-February when it was reported that the legs of the arm less unit were bent, we ordered the parts which arrived June 2nd. A service to install them was sent. The Technician installed and completed the service on July 9th. The Technician report stated that the customer was not happy, since they wanted a different model legs. The customer was advised that we can not alter the original manufacturer legs. On July 28th the customer reported that the legs the technician had installed came off. At that moment we sent a re-call service to address that situation. The technician report stated that the customer was not happy with the model of the legs. Then the customer submitted a complaint about the legs of the corner unit. The Technician advised that that the legs for the corner unit be ordered. The corner unit legs have been ordered. The customer is aware that the furniture can not be altered and that we will not provide them with a re-selection.