Einstein Gastroenterology at Germantown Pike

Gabriel Dolan 

on Google

3 weeks ago

*Lack of Communication* I had an outpatient procedure in late May. I thought since it was a simple imaging procedure, the results wouldn't take more than 1-week. After the 1st week had passed, and no response, I started calling for some insight. After 4-5 days of leaving messages, still no response. I became busy with work and my attention drifted -- my results finally arrived 2-weeks later on their portal and yet nothing from E.G. Again, work captured my attention and another week passed before I decided to call and make an... read more

Eunice C. 

on Google

a year ago

I actually had a great experience! The receptionist was very kind and even made small talk with me. Dr. Ellman-Groves seems very knowledgeable and listened to me in a way that not many doctors do. I even had to message her in the patient portal a few days later and she responded to me almost right away. I’m not a fan of going to the doctor but I feel like I’m in good hands here 🙂. 

Matthew Rieder 

on Google

a year ago

I used the patient portal on May 23, 2024 to schedule an appointment with my provider, Emma Ellman-Groves. I have heard nothing from the practice. They can't be reached by phone, and it appears they are ignoring the patient portal as well. They appear to be disorganized. 

Dolores Higley 

on Google

a year ago

EXTREMELY INCOMPETENT STAFF STAFF TOO BUSY TO INPUT THE CORRECT INFORMATION LUNCH ORDER WAS MUCH MORE IMPORTANT THEIR UNPROFESSIONAL BEHAVIOUR SENT IN MOTION MY ACCOUNT BEING SENT TO COLLECTIONS EVEN THOUGH PROOF WAS SENT 3 TIMES THAT PAYMENT WAS MADE!!! 

Matthew Rieder 

on Google

2 years ago

I used this practice before with a D.O. who is no longer there but there were communication issues which led me to go to another practice, which did not solve my problem either. I hooked up with the practice again and was impressed by how much it had improved. Forget about reaching them by phone. Once you get hooked up with a provider, they are quite responsive on patient portal. I am hopeful that this practice will resolve my issues.