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Edison BMW Service
- Automotive
- Edison, NJ
About this business
Location details
720 U.S. Rte 1, Edison, NJ, 08817, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I encountered a very dishonest, misleading, and unacceptable service experience at the Open Road BMW of Edison during my first service visit after my complimentary 3-year maintenance package expired. I specifically brought my vehicle in because the car showed notifications only for: * Front brake pad replacement * Engine oil service * Vehicle check The total quoted price for these required services was only $473.99 on the BMW website. However, service advisor, Daniel Rojas, pressured and manipulated me into purchasing the $1... read more
Love my service department.
I’ve owned three BMWs, and throughout that time, Gina Costa at Open Road BMW Service has consistently provided top-tier customer service. She is incredibly communicative, friendly, and always goes above and beyond to ensure any concerns I have with my vehicles are addressed promptly and professionally. Gina takes the time to explain everything clearly, keeps me updated throughout the service process, and truly makes you feel like a valued customer. It’s rare to find someone who is so knowledgeable while also providing such a... read more
I have been in the retail business for the past 30 years, and I am a very successful retailer. Retail is all about customer service. Whether you visit a convenience store like 7-Eleven, Walmart, or Dollar Tree, you receive better customer service than I received from Aveneet Soni. I have purchased many luxury vehicles throughout my life, including six BMWs, 12 Mercedes-Benz vehicles, and three Lexus vehicles. Aveneet Soni is by far the worst person I have ever dealt with. He does not know how to communicate, never smiles, an... read more
Frequently asked questions about Edison BMW Service
How is Edison BMW Service rated?
Edison BMW Service has a 4.3 star rating with 129 reviews.
When is Edison BMW Service open?
Edison BMW Service is closed now. It will open at 7:30 a.m.
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