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Edencrest at Timberline
- Wellness
- Urbandale, IA
About this business
Location details
14001 Douglas Pkwy, Urbandale, IA, 50323, United States
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My parents moved into Edencrest (now StoryPoint) at Timberline in November 2025. Their experience has been outstanding. The entire staff are so friendly, caring and supportive. They really make you feel welcome and part of the community that they have here. When my father needed hospice care after being diagnosed with cancer, the medical team went above and beyond to help out and worked hand in hand with hospice to make the transition so smooth. We are so grateful for Geoff Counasse’s leadership as the executive director - h... read more
Concerns about staffing levels and turn over. Lack of consistency among staff creates a break down in services.
It was fun to see family and eat a delicious dinner and make fantastic memory’s.
This place seemed like a dream when we first went for a tour. The dream ended pretty quickly when we realized that 1/2 of the staff didn't speak English and the other 1/2 couldn't care less. You pay an exorbitant amount of money and they can't even get your loved one up from a fall, we had to come and do it. These people will lie to your face with a smile, please don't have your loved ones live here, it's awful!
Frequently asked questions about Edencrest at Timberline
How is Edencrest at Timberline rated?
Edencrest at Timberline has a 4.3 star rating with 14 reviews.
When is Edencrest at Timberline open?
Edencrest at Timberline is open now. It is open 24/7.
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