Ecotech Marine Llc

Victoria Miller 

on Google

2 weeks ago

Horrible customer service they hang out on you and then screen your calls to not answer. Their solution was ship my light back and not have one for 4 weeks killing all my corals or buy a new light. Their customer service manager tim thinks he owns the company and hung up on me 4x. He said there is no one above him to speak to and hung up. He offered me a $40 discount making the product only $60 MORE than I could buy it off Amazon or wwc. Not much of a discount. HORRIBLE SERVICE DO NOT GIVE THEM YOUR MONEY 

Brian Braaksma 

on Google

2 weeks ago

I have now owned 3 XR15 G5 lights (all died) 3 XR15 G6 lights (still work), 3 MP40 pumps (1 died), and 3 vectra m2 pumps (all 3 stopped working). I have receipts for everything. You think you’re buying a premium product. You couldn’t be farther from the truth. I have only owned my tank for 5 years and have gone through this much hardware. It’s expensive and will leave you high and dry when you need them the most. I am beyond disappointed with ecotech and wish I would have gone a different direction from the beginning. Buyers... read more

J Blank 

on Google

3 months ago

I had an issue with a piece of equipment and I have to say their customer service is by far the best I have ever dealt with from any company. As everyone else says the mobius app is terrible but the equipment is great they really need to fix that app. It'll just pick random times and days change all your settings and your lights will turn on at 3:00 a.m. or whenever they choose to. Highly recommend to others just for the simple fact there customer service is hands down best I've ever dealt with. 

Native Life 

on Google

11 months ago

The hardware is great. The software is terrible. You need the Mobius app to control the lights, return pump, Vortech, all of it. And Mobius only connects to the tank intermittently. They use an awkward combination of Wi-Fi and Bluetooth that many times doesn’t work, and I have great Internet. So you can’t access any of the controls for the hardware on your tank. Mobius is junk. I would never buy any Ecotech product again. very expensive and very, very quirky. 

Joseph Pace 

on Google

a year ago

Had issues with parts not fitting properly in my build and an issue with heat dispersal but the team truly came through for my and helped me with all of my issues. Absolutely love the team at ecotech.