Econolunettes Pointe Claire

Marco Magni 

on Google

a month ago

Contacted the store to advise that I have scratches on my glasses and that I had purchased anti scratch and anti glare. I had the glasses for less that a year and it’s not normal that my lenses scratch this easy, never had this issue with other companies. The individual said the warranty only applies if scratches come the manufacturer only and does not apply to regular wear. So in other words I paid for extra only if the issue resulted from the manufacturer. The is bull. You lost me as as a client and I’ll pass the word arou... read more

NIthiyananthan Sundararajah 

on Google

2 months ago

I am writing to express my deep dissatisfaction with the way my recent request was handled. What should have been a simple name correction on an insurance claim — a task easily resolved with a single email — turned into a frustrating and unprofessional interaction. The representative who answered the phone was rude, dismissive, and unwilling to help from the very start. When I asked legitimate questions, she was unable or unwilling to respond, and then terminated the call abruptly. The tone and conduct were unacceptable for ... read more

Zarina Mehta 

on Google

2 months ago

Poor Customer Service ...