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ECM Espresso Coffee Machines Co.
- Consumer Services
- Burnaby, BC
About this business
Since 1969, ECM has been on the leading edge of espresso in Western Canada. We are proud of our history and pledge to continue building strong relationships with roasting companies, cafés both large and small, and home baristas.
Location details
3709 1st Ave, Burnaby, BC, V5C 3V6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Purchased a coffee grinder here 2 years ago worked perfectly since then, used daily more often on weekends. This morning was stuck and not working. Dropped in to the service desk and spoke with Lester. He disassembled the grinder, cleaned all the moving parts, explaining how to do this myself next time ( or better yearly) . Reassemble, tested and returned to me all no charge. I was impressed, that is customer service, I will be back when it is time for a new coffee machine! Thank you
I have left my Seaco for service repair, 75$ was collected and was told that someone would call me within 3 days with the diagnosis and total cost of repair. Since I have not heard from the service department for next week I have made a call to them with an inquiry for an update. Nothing has been done and I believe that if I don't call, my coffee machine will be still on the shelf waiting to be noticed for check out. Since I was not happy with such poor service I have decided to cancel the agreement with this company immedia... read more
I took my Rocket Espresso Machine in for routine service earlier this year. It was in impeccable working order when I left it there. It's never worked the same since. My once reliable espresso machine is now not working 50% of the time. I live remotely and it was a big deal to get the machine in for service and an even bigger deal (and expense) to get it back for repair. Plus, I would not trust that they wouldn't do more damage. I did call and speak to the service representative. The machine marks as not having water and doe... read more
Put a call in to ECM regarding a problem with a cappucino machine that we purchased from them. Left a message 5 days ago but still no response. Not impressed with the lack of followup.
Juan was fantastic in the service department! such a nice guy
Frequently asked questions about ECM Espresso Coffee Machines Co.
How is ECM Espresso Coffee Machines Co. rated?
ECM Espresso Coffee Machines Co. has a 4.8 star rating with 149 reviews.
When is ECM Espresso Coffee Machines Co. open?
ECM Espresso Coffee Machines Co. is closed now. It will open tomorrow at 9:00 a.m.
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