This profile has been claimed by the business owner or representative.
Echelon Cycles
- Automotive
- New York, NY
About this business
Located in Chelsea, Echelon Cycles is New York City's largest independent full-service bike shop. In business since 2009, we have a wide selection of road, commuter/urban, track, mountain, gravel, cyclocross, hybrid, folding, electric, and children's bikes. We carry top brands: Wilier, Colnago, Pinarello, DeRosa, Cinelli, Scott, Cannondale, Bianchi, Masi, Montecci, State, SE, and many more. We also offer parts & accessories, repair, service, bicycle rentals, and professional fitting services. All bicycles purchased at our sh... read more
Location details
151 W 19th St, New York, NY, 10011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Fantastic experience from this shop! Had multiple points of customer service contact with them throughout the week and they were super helpful at every stage. I couldn’t find any shops that were carrying hard shell travel cases. I called echelon and they were super helpful with locating what they had in stock, and also asking if I’d it to be set aside for me to come for it another day. Then I came into shop a few days later, super helpful with getting me the case and letting me check it out. Helped figure out if it was wha... read more
Very nice and neat store with a special highlight to the service. Martin Andrade guided us through our needs with so much attention and sympathy - he is the best! We had first gone to Bicycle Habitat and the service was sooo poor I left the store without buying anything. Shame on them!
Mr. Gino is very enthusiastic and helpful. He guided me through my purchase well, and the bike I selected is nice and comfortable. I think echelon offers decent services. However, my bike's rear derailleur hanger broke after I had purchased it for only 22 hours. It's incredibly annoying, and the quality of the hanger is conspicuously poor. I cannot get an immediate fix for the bike in the store, which makes me somewhat awkward. I look forward to seeing my bicycle repaired, and I hope the store and the manufacturer of my bike... read more
Wonderful experience purchasing a bike with Chris who was insightful and courteous throughout the process. My bike was delivered and assembled very quickly. Highly recommend & big fan of Echelon Cycles!
bought 3 bikes from echelon. Very nice staff and service when purchasing a bike, but a completely different story when servicing your bike for repair. You come in with one issue and leave with a completely different issue. Repair is sloppy at best from this shop and they don't seem to give a crap. They'll accuse you of having had a particular issue that they created beforehand. I've had a problem with a chain on a new bike purchased here and walked out after repair only to have the chain fall apart. These guys suck... read more
Frequently asked questions about Echelon Cycles
How is Echelon Cycles rated?
Echelon Cycles has a 4.2 star rating with 228 reviews.
When is Echelon Cycles open?
Echelon Cycles is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com