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EarthLink
- Internet Service Providers
- Atlanta, GA
About this business
EarthLink is a top U.S. internet and mobile service provider delivering wired, wireless, and mobile access to more homes and small businesses than any other ISP. EarthLink offers the right technology at the right price to create the right connection for customers. Consumers voted EarthLink the number one ISP in America in both 2020 and 2021. We took the top spot in HighSpeedInternet.com’s rankings for overall customer satisfaction, earning first place in all four major categories: price, speed, reliability, and custome... read more
Location details
980 Hammond Drive suite 400, Suite 400, Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
I don’t have a good thing to say about my experience with this company. I feel their company doesn’t screen their employees to fully explain their business setup to get their business ,my experience was a rush to get me signed up with a installation fee and not letting me know I would need the first month bill the next day after the installation.Which is not what I wanted or could afford because I am a disabled veteran on a fixed income. So I wouldn’t recommend this company by any means.They are only in it for profit, and th... read more
I feel the rep installers was very knowledgeable on what they were doing. They helped us get our Apple TV set up for WiFi, an told us how to scan the code on the side of the box for our phones. Seems to be very worthy of knowledge on what was be done. So far everything is working great. We appreciate EarthLink very much.
Service and installation went smooth with no issues. Internet works as it should. My only issue is that I specifically asked not to add on additional products for an additional fee but when I checked my account I was signed up for several services. You are able to cancel them online. Thankfully I saw this in time so I won’t be charged but I feel that was a shady tactic by the customer service rep as I know they are incentivized to sell the additional services but no means no!
I ordered this via telephone. They came out quickly but it was AT&T which I didn’t k ow before they came. When I got my bill I was being charged much more than I thought. No one told me that I was paying a charge for the equipment nor did they tell me this was a 12 month contract. If I would have known this I would not have accepted. I called customer service and they did reduce my bill.
My experience with EarthLink was horrible!! I could not understand the customer representatives. They all did not speak English clearly. It was really hard to understand them.There was a communication barrier. I will not recommend Earlink to anyone. They were not cleared on their prices. I had to cancel my contract for internet services after a week. Because they quoted me the prices and when it was time to pay, I received a higher quote. Due to poor communication and poor customer service. I will not recommend to anyone.
Frequently asked questions about EarthLink
How is EarthLink rated?
EarthLink has a 3.6 star rating with 653 reviews.
When is EarthLink open?
EarthLink is closed now. It will open at 9:00 a.m.
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