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EarthLink
- Internet Service Providers
- Atlanta, GA
About this business
Location details
980 Hammond Drive suite 400, Suite 400, Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
This has to be THE worst internet service provider EVER!! Not only does the service SUCK and is weak, they have been lying to us over and over about the $100 visa gift card that we were promised. Initially we were told that we would immediately receive the gift card after service was set up. I specifically asked the agent on the phone and he confirmed this.When that didn't happen, we contacted earthlink and were then told something completely different. We were told we would not receive the gift card until after 60 days of s... read more
February 27, 2025 This is the worst internet service ever! Not only did it not work the 1st day but I call to cancel service the same day after 5pm & there was no one to help me, the voicemail stated to call back tomorrow. I finally got someone the next day ask them to cancel & they didn't send return label until the next morning in which I returned it to UPS the very next day. Now I'm getting an email 2 weeks later stating the router was not returned. I was on hold for 24 minutes to finally get forwarded to someone else who... read more
The $200 gift card promo is a scam. They will not send it to you. They expect you to forget then delay until you cancel your service. Internet is decent but prone to bottleneck very easily. You do not have access to your router to control who can be on it so if someone else is using your wifi you can’t boot them.
Never got the installation. They told me 3 days before my installation that the modem was already up and running. They sent a tech out to verify. Not only is there not a modem there isn’t even fiber lines running to my house yet. They didn’t believe me or their tech and still charged me for services I have not received and want me to pay $200 to cancel a service I don’t even have. When you call you get a call center not anyone actually here in America and you’re on hold forever and they never resolve the issue.
Got my equipment 2 days after I was told I would get it when I tried to activate it I had to call them. When I did they couldn't get it to work they told me to give it 2 hours for this an 24 hours for that when all i was supposed to do was plug it up and activate it which didn't happen they like giving people the run around about why it will not work then when you try to call them back they are closed or hang up on you. So why pay for internet that you can't use. Maybe when they get there equipment fixed it will be better bu... read more
Frequently asked questions about EarthLink
How is EarthLink rated?
EarthLink has a 3.5 star rating with 715 reviews.
When is EarthLink open?
EarthLink is open now. It will close at 10:00 p.m.
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