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EarthLink
- Internet Service Providers
- Atlanta, GA
About this business
EarthLink is a top U.S. internet and mobile service provider delivering wired, wireless, and mobile access to more homes and small businesses than any other ISP. EarthLink offers the right technology at the right price to create the right connection for customers. Consumers voted EarthLink the number one ISP in America in both 2020 and 2021. We took the top spot in HighSpeedInternet.com’s rankings for overall customer satisfaction, earning first place in all four major categories: price, speed, reliability, and custome... read more
Location details
980 Hammond Drive suite 400, Suite 400, Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
I ordered this via telephone. They came out quickly but it was AT&T which I didn’t k ow before they came. When I got my bill I was being charged much more than I thought. No one told me that I was paying a charge for the equipment nor did they tell me this was a 12 month contract. If I would have known this I would not have accepted. I called customer service and they did reduce my bill.
Service and installation went smooth with no issues. Internet works as it should. My only issue is that I specifically asked not to add on additional products for an additional fee but when I checked my account I was signed up for several services. You are able to cancel them online. Thankfully I saw this in time so I won’t be charged but I feel that was a shady tactic by the customer service rep as I know they are incentivized to sell the additional services but no means no!
Service not installed. Company charged my card anyway. Fraud claim pending. Had to cancel card. No meaningful telephone customer service. Messages ignored. Very unhappy. Do not recommend this provider. Rated 1 star so could post. Actual rating zero stars.
So much better than my experience with previous provider. Installer was professional and courteous. Excellent connection speed and signal strength, and ease of use. 5 stars.
From the very beggining I had problems with them, I received two modems before the third one finally worked, I was without wifi almost a month. The signal was slow and was sometimes difficult to get the TV channel. Finally, my debit card number was used by someone else, so my bank stop payment and due to my wifes sickness I just didn't catch the problem until it was too late. They want me to pay 300 dollars if l want to get connected. I am willing to pay my regular fee but they don't want to hear it. I quess when your almos... read more
Frequently asked questions about EarthLink
How is EarthLink rated?
EarthLink has a 3.4 star rating with 447 reviews.
When is EarthLink open?
EarthLink is open now. It will close at 10:00 p.m.
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