EarthLink

The Truth / Queen Stacy Thomas 

on Google

a month ago

February 27, 2025 This is the worst internet service ever! Not only did it not work the 1st day but I call to cancel service the same day after 5pm & there was no one to help me, the voicemail stated to call back tomorrow. I finally got someone the next day ask them to cancel & they didn't send return label until the next morning in which I returned it to UPS the very next day. Now I'm getting an email 2 weeks later stating the router was not returned. I was on hold for 24 minutes to finally get forwarded to someone else who... read more

Loretta Hulgan 

on Google

2 months ago

Got my equipment 2 days after I was told I would get it when I tried to activate it I had to call them. When I did they couldn't get it to work they told me to give it 2 hours for this an 24 hours for that when all i was supposed to do was plug it up and activate it which didn't happen they like giving people the run around about why it will not work then when you try to call them back they are closed or hang up on you. So why pay for internet that you can't use. Maybe when they get there equipment fixed it will be better bu... read more

Isaac Vigil 

on Google

2 months ago

They charged us $49.95 for a box to be processed and sent to us telling us that the box would have 300 MB per second with an upload a 20 MB to a sec to 22 MB per second. The box didn't either after being moved from three different rooms. Try to connect two TVs and two phones to get the internet service. Barely even had 20 MB per second on the TV which wouldn't even get us on to the internet. Called them up to tell them we were turning the box being told that they were not going to refund us. Now I'm just getting off the phon... read more

Amanda C 

on Google

a month ago

Customer & Tech Service are awful. I have 5g wireless. Would not recommend. Internet dropped one afternoon. No reported outages in area. Waited 47 minutes for a tech. She put me on "hold" to troubleshoot and hung up. Online chat text feature does not work. No one responds after you enter the number prompts. Moving my coverage next week. When it does work it buffers alot during high traffic times. Not reliable. 

Dee Rogers 

on Google

3 months ago

I would love to leave a zero or perhaps a negative number. As soon as my contract is up I will be cancelling. If this is my only option then I will not have internet service. I have had long term instances without service in which I was promised that I would be credited but was not. I have spent hours on the phone to get an issue resolved. I just had an interaction with a customer service representative Juan who proved to be the rudest out of all of the people I ever spoke with. 90% are rude but he is the worst. I was explai... read more