D&W Restoration LLC

Miguel Cano 

on Google

3 years ago

LOL so this company reply that my issue is for payment lol. My issue is costumer service. Your tech said he would go EVERY day to check on the equipment. I call him the second day to see if he was coming (about 5 PM); he said I already went sir. I have cameras around my house and he did not even pull up in front of my house. You should check your GPS tracking! It might not be working. As for the rep, she was in a hurry to let me know I will have to pay, I tried to interrupt her to ask a few more questions and she keeps going... read more

Joan Bailey 

on Google

3 years ago

Excellent service from Adrian and Logan!! Very thorough in checking for water damage. Removed all water and sewage in hallway and even cleaned and sprayed my showers bathtub and toilets with sanitizing disinfectants which were safe for humans and dogs to breathe. They even came over on a Saturday evening! So thankful for their kindness and professionalism. Very detailed and explained each procedure. Outstanding!! Thank you Adrian and Logan. Highly recommend this company. 

Arlene Sanchez 

on Google

3 years ago

After the recent winter weather storm, I had a pipe burst under the kitchen sink. 3/4s of the first floor was flooded. I hired D&W to mitigate the water damage. They did not remove the carpet, damaged baseboards, the kitchen cabinets where the water poured through or any drywall. I’m certain mold is growing under the cabinets that were not pulled out. They continue to tell me that they’ll return to complete the work but it’s now been approximately 3 weeks & they have yet to return. Communication is almost nonexistent. My nei... read more

Stephanie Pryor 

on Google

3 years ago

WARNING - SUBCONTRACTOR CAN FILE LIENS ON YOUR PROPERTY FOR WORK THAT HAS BEEN PERFORMED WHEN PAYMENT FOR SERVICES HAVE NOT BEEN MADE. I worked as a subcontractor for Doug and D and W Restoration and have not been paid for my services. It is over 30 days and all communication from him has been that he will pay and never does. I will be referring this over to my attorney and filing a court lawsuit. However I just wanted other subcontractors as well as customers to be aware that he is not paying for work which will put you in ... read more

Clayton Gill 

on Google

3 years ago

I had a leak in a pipe in a wall shared by my house/garage. D&W was called in after the plumber had found/fixed the leak. D&W came quickly, was very professional, had great communication, and completed the isolation and "drying out" of the wet areas promptly... including through a weekend. I was very impressed by the personnel and their follow-up. I will use them again if the need arises. I recommend them to anyone needing this type of service.