Duke Eye Center of North Durham

Marwa J. 

on Google

5 years ago

I can't speak for other locations but I can speak for both the customer service here and the total inefficiency of their system. I was forced to speak with a rude and very slow associate for 20 minutes and provide what is typically required in the paperwork for a new patient that one fills out at the time of the appointment, just to be told that they don't have availability for over a week and that they accept my insurance. I was uncomfortable during the entire process and when I spoke to a manager about removing my informat... read more

Anonymous 

on Google

5 years ago

I can't speak for other locations but I can speak for both the customer service here and the total inefficiency of their system. I was forced to speak with a rude and very slow associate for 20 minutes and provide what is typically required in the paperwork for a new patient that one fills out at the time of the appointment, just to be told that they don't have availability for over a week and that they accept my insurance. I was uncomfortable during the entire process and when I spoke to a manager about removing my informat... read more

Wms lhw 

on Google

5 years ago

This review is inspired by the service and assistance provided to my wife and I by Ms. Nagemah Newby who is a Technical Assistant in the Retina Injection Clinic. Having to undergo eye injections every four weeks is a very stressful and daunting ordeal. It is something that is not welcome like Christmas morning. And having to plan for the scheduled appointments makes it less appealing; reserving hotel accommodations a day before the appointment, driving 480+ miles round trip from northern Virginia is no small task. However, d... read more

Carla Merrill 

on Google

5 years ago

I have two eye diseases that affect my vision (glaucoma and keratoconus). Before these diseases started, I wore standard RGP contact lenses for years. But after the glaucoma began in the left eye, plus increased keratoconus in the right eye, and severe dry eye issues, I couldn’t use regular RGP lenses anymore. I switched to scleral lenses for dry eyes but after my recent glaucoma tube surgery, the scleral could no longer fit in my left eye. I didn’t think there were any options for me except glasses, but my glaucoma surgeon ... read more

Scott Mitchell 

on Google

6 years ago

This rating is probably lower than they deserve in terms of eye care, but I am writing this on a day when I am trying to talk with a human being about my scheduled appointment this Friday and after three calls I have not even come close. Duke has 4 or 5 'eye centers' in Durham, but each location has the same number and they route you through the same choices and every time I choose to speak to a person, they tell me they can't complete my call, try later. The reason I'm calling is to tell them I can't stay more than an hour ... read more