Duke Energy Customer Service Center

Deborah Kluetz 

on Google

a month ago

Back in 2024 when I lived in North Carolina and had two roommates and we shared the electric bill, I had the unfortunate event of a heart attack and also a shoulder replacement in the month of December of that year. I was hospitalized for many weeks. I then had to come back home to Texas to have family look after me because I am 70 years old. My roommates did not participate in helping me pay the bill the last month I was there and therefore Duke has assigned the $183 that was owed by all three of us to collection Agency. I ... read more

Tammy 

on Google

2 months ago

Duke Energy has customers pay all kinds of extra fees. Rider, clean energy, storm recovery, and more. We need electricity, Duke knows it. They are in a win, win, win, for Duke, and customers pay so many extras. 

Jeffrey Harris 

on Google

8 months ago

Customer service is horrible. I have had to create 3 separate work orders to replace a bulb on a street light for which I pay a monthly fee. The first work order number they gave me mysteriously disappeared from their data base because "they had no record of the light even existing", even though I have been paying for it for the past 25 years. The second was canceled with no explanation from Duke Energy. The third - well, it remains to be seen if this one is addressed. A bulb replacement takes 5 minutes. This company simply ... read more

Rachel Allen 

on Google

8 months ago

The are rude as hell. 

John Pate 

on Google

9 months ago

I had some questions on residential solar. Unable to reach Duke by phone, I wrote a letter asking for information. No response. My next stop will be the North Carolina Utilities Commission. They are located exactly 26 miles from my home.