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Duke Energy Customer Service Center
- Business Services
- Raleigh, NC
About this business
Location details
160 Rush Street, Raleigh, NC, 27603, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Duke Energy has continued to associate the wrong apartment number with my account and billing information. For the past two months, I have received mail addressed to different individuals who do not live at my address, showing that my service information was not properly corrected. Last month in May it was two different people. This month of June another individual was added making the total three. I have noticed a pattern. Duke Energy previously claimed the issue was resolved, but the incorrect mail continues to arrive desp... read more
Back in 2024 when I lived in North Carolina and had two roommates and we shared the electric bill, I had the unfortunate event of a heart attack and also a shoulder replacement in the month of December of that year. I was hospitalized for many weeks. I then had to come back home to Texas to have family look after me because I am 70 years old. My roommates did not participate in helping me pay the bill the last month I was there and therefore Duke has assigned the $183 that was owed by all three of us to collection Agency. I ... read more
Duke Energy has customers pay all kinds of extra fees. Rider, clean energy, storm recovery, and more. We need electricity, Duke knows it. They are in a win, win, win, for Duke, and customers pay so many extras.
Customer service is horrible. I have had to create 3 separate work orders to replace a bulb on a street light for which I pay a monthly fee. The first work order number they gave me mysteriously disappeared from their data base because "they had no record of the light even existing", even though I have been paying for it for the past 25 years. The second was canceled with no explanation from Duke Energy. The third - well, it remains to be seen if this one is addressed. A bulb replacement takes 5 minutes. This company simply ... read more
The are rude as hell.
Frequently asked questions about Duke Energy Customer Service Center
How is Duke Energy Customer Service Center rated?
Duke Energy Customer Service Center has a 2.2 star rating with 69 reviews.
When is Duke Energy Customer Service Center open?
Duke Energy Customer Service Center is closed now. It will open on Monday at 9:00 a.m.
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