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Duke Energy
- Electricity Suppliers
- Charlotte, NC
About this business
Location details
550 S Tryon St, Charlotte, NC, 28202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My service was not stopped in time, even with 2 weeks notice. I was charged for 2 additional months. After countless calls and frustration, Duke finally admitted their mistake and stated the refund amount. Three months later, they still have not sent a refund check as promised, and customer service has no idea when I'll receive the money. Dealing with them is a nightmare, which unfortunately won't end until I receive the money. 9/10 reps are clueless and will leave you on hold for ages, and supervisors don't talk to customer... read more
I called & spoke with Quintin. He was very efficient and fast. Got my service connected on the same day. They need more representatives like him!
Got my bill in the mail today, they didn't send any lube with it.
I just called to disconnect my service since I've moved and the phone representative, Quineka, made it a breeze! I have zero complaints with Duke Energy, actually they were very communicative and cost effective!
Frequently asked questions about Duke Energy
How is Duke Energy rated?
Duke Energy has a 2.2 star rating with 157 reviews.
When is Duke Energy open?
Duke Energy is closed now. It will open tomorrow at 7:00 a.m.
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