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Dufresne Spencer Group
- Business Services
- Memphis, TN
About this business
The Dufresne Spencer Group (DSG) proudly does business as Ashley HomeStore and is a top 20 furniture retailer in the USA. DSG currently owns and operates over 125 Ashley HomeStores and 20 Distribution Centers throughout 12 states, including Texas, Louisiana, New Mexico, Alabama, Arkansas, Illinois, Indiana, Kentucky, Mississippi, Missouri, Tennessee, and Michigan.
Location details
4120 Air Trans Rd, Memphis, TN, 38118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst customer service ever. Been dealing with this crap company for 8 weeks to try and get my furniture fixed. Can’t never get a supervisor to call me back. After 7 weeks of lies and excuses finally got ahold of a supervisor that was ease dropping on the phone call and put in a replacement order for me to get my stuff swapped out. A week later they deliver used and damaged furniture along with a nasty and rude delivery driver who has an attitude so now I am waiting again for another delivery to fix my issues. Can’t never ge... read more
If i could give zero stars i would. The absolute worst customer i have ever experienced. I paid $210 for furniture delivery and assembly and they did not assemble one of the chairs correctly. I called immediately and have been fobbed off for 4 weeks with promises of someone calling back to arrange for a person to come out and reassemble the chair correctly. White glove delivery / service it IS NOT!
Absolute joke of a company. Everything I ordered from Ashley Furniture was delivered to my home damaged on 11/29/24. This company has 0 customer service skills and refuses to help arrange a timely delivery in any sort of capacity. They say their script over the phone until you give up. So I’m stuck with busted up furniture until I get lucky and a time frame fits for my schedule at their convenience.
Absolute garbage. Ashley furniture uses this organization as a 3rd party distributor. They are impossible to get in contact with, don't resolve issues, trust customers like garbage and give you the run around. Avoid ashley furniture and this company or expect to waste your time as you are treated like garbage by both companies.
Dufresne Spencer Group is the owner of the Ashley Homestore located in Plano, TX. I have filed several complaints, because this company has frauded me out of money. They have purposely deleted my information from their system, stating they did this due to changing owners and systems since my purchase was made. I had documented proof that I purchased two furniture protection plans from their store that were not used. The plan states Ashley Furniture on it and says in big bold letters that if I do not use the plans, I will rec... read more
Frequently asked questions about Dufresne Spencer Group
How is Dufresne Spencer Group rated?
Dufresne Spencer Group has a 2.5 star rating with 123 reviews.
When is Dufresne Spencer Group open?
Dufresne Spencer Group is closed now. It will open on Monday at 8:00 a.m.
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