DUCA Financial Services Credit Union Ltd.

Wendy Fletcher 

on Google

2 weeks ago

I'm quite surprised at the negative reviews. I have never experienced anything but the nicest, most courteous service. How many banks in this day & age know your name when you walk in the door? Given the high turnover at most banks, I'd say none. I've gone to Duca for assistance when the RBC refused to help complete a transaction commonplace in today's digital age. Service is second to none. The comment from the person who was 9 mths pregnant, stating she'd never do business with a company that didn't allow people to use the... read more

Kristina Camirand 

on Google

a month ago

I am 9 months pregnant and needed to use the bathroom really badly. I was let in by a staff member and as I was being led to the bathroom a blonde lady looked at me with disgust and as though I was literal trash. She very rudely and snarkly said not unless I am a member. I ended up peeing my pants on the walk home. I would never ever do business with a place that wouldn't allow someone the basic decency of the use of a toilet. Too bad as I was considering opening a business account as it is close to my home. It would have be... read more

Chethan K 

on Google

2 months ago

Overall as a bank I won't trust Duca, recently they have denied PayDay Perks promotion for large number of account holders who were eligible by saying they have not met the requirement and I'm one amongst them. So all of us have taken the issue to FSRA and waiting for the judgement. 

Stephan Pichocki 

on Google

4 months ago

Recently started using them in Burlington, and was amazed by the friendliness, client focus, and quality of service. Katie in particular helped me and I am most grateful!